Food Laboratory Customer Care Assistant Executive

RCG Moody International Limited c/- Intertek; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global quality assurance company is seeking a Food Laboratory Customer Care Assistant Executive for its Istanbul office. The role involves managing customer test requests, handling complaints, and ensuring sample analysis. Ideal candidates should have a degree in relevant fields and strong communication skills. This position offers a chance to work in a dynamic environment with growth opportunities.

Qualifications

• Graduated from relevant fields of universities.
• Preferably with at least 1 year of experience in a similar position.
• Able to use MS Office programs effectively.

Responsibilities

• Meet the test requests of the customers.
• Ensure samples reach the laboratory and follow analysis processes.
• Take an active role in managing customer complaints.
• Provide experiences that combine scientific accuracy and customer satisfaction.
• Ensure follow-up of business records of samples.

Skills

Communication skills

Customer-oriented

Teamwork

Solution-oriented thinking

Planning skills

Time management skills

Effective MS Office use

English proficiency

Education

Graduated from Food Engineering, Chemical Engineering, Food Technician, Biology or Molecular Biology and Genetics

Job description

Food Laboratory Customer Care Assistant Executive

Qualifications and Job Description

Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service. Our entrepreneurial spirit is the key to bringing quality and safety to life, helping our customers power ahead. A career with Intertek means you will be applying your skills and expertise toward ensuring the quality and safety of products and services used by millions throughout the world. We are a leading provider of ATIC (Assurance, Testing, Inspection and Certification) Services with over 43,800 people across 1,000 locations in over 100 countries.

Our vision is to become the world\'s most trusted partner for Quality Assurance and we offer people the chance to make an impact with attractive growth opportunities on a global scale.

We are looking for a "Food Laboratory Customer Care Assistant Executive" for Intertek Turkey office Food Laboratory team.

If you want to join one of the most reliable partners in the world for Quality Assurance, apply now!

• Graduated from Food Engineering, Chemical Engineering, Food Technician, Biology or Molecular Biology and Genetics departments of universities
• Preferably with at least 1 year of experience in a similar position
• Strong communication, customer-oriented
• Prone to teamwork, solution-oriented thinking
• Strong planning, follow-up and time management skills
• Able to use MS Office programs effectively
• Speaks English
• Completed military service for male candidates
• Residing on the European Side of Istanbul.

Job Description

Within Food Laboratory Customer Services;

• To meet the test requests of the customers for which it is responsible, to discuss annual analysis plans
• To ensure that the samples reach the laboratory, to follow the analysis processes, to submit reports
• To take an active role in the management and resolution processes of customer complaints
• To provide experiences that combine scientific accuracy and customer satisfaction
• To ensure the follow-up and business records of domestic and foreign samples
• To provide support in report submission processes.

Who are we!

• We are a global family that values diversity.
• We always do the right thing. With precision, pace and passion.
• We trust each other and have fun winning together.
• We own and shape our future.
• We create sustainable growth. For All.