Food Frontline Associate – Customer Champion

Marks & Spencer Plc; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc in London is seeking a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We’re looking for team players who know M&S Food products, are happy to roll up sleeves day in and day out, and can flex across store duties to meet

Qualifications

• Knowledge of M&S Food products and ability to convey product information.
• Willingness to work across store areas to meet customer demand.
• Strong customer service mindset and resilience in a busy retail environment.

Responsibilities

• Serve customers on the shop floor and at the service points.
• Assist in stocking shelves and maintaining product displays.
• Use in-store digital tools to enhance the customer experience.
• Be flexible to work across different store areas as needed.

Job description

Marks & Spencer Plc in London is seeking a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We’re looking for team players who know M&S Food products, are happy to roll up sleeves day in and day out, and can flex across store duties to meet