Food & Drink Shift Leader

Gloucester City Council; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Gloucester is seeking a Food & Drink Shift Leader. This role involves leading food and drink service operations, ensuring high customer service standards, and managing a flexible schedule aligned with event needs. Ideal candidates are proactive and possess strong leadership skills. Join a supportive working environment with generous benefits.

Benefits

Flexible working opportunities

Generous annual leave entitlement

Enhanced family-friendly leave and pay

Employee Assistance Programme

Qualifications

• Dynamic and motivated with ability to oversee daily operations.
• Confident and proactive in leading shifts.
• Ability to adapt quickly to changing situations.

Responsibilities

• Lead and direct food and drink service on shifts.
• Manage alcohol sale operations safely and compliantly.
• Perform various service tasks including buffet preparation.

Skills

Leadership

Customer service

Attention to detail

Flexibility

Job description

Overview

Gloucester Guildhall is looking for a 37 hour week Food & Drink Shift Leader to join the team. Located in a Grade II listed building in Gloucester city centre, Gloucester Guildhall presents a variety of events, from live music and comedy to immersive performances and workshops. The venue has six spaces available to hire for meetings and conferences and a cinema, with a commercial kitchen and two bar openings supporting a food and drink service for events and venue operations.

About The Role

Gloucester Guildhall is a venue regularly open seven days a week subject to the cultural programme. The venue may be open from 8:30am until late (potentially 10pm, midnight or into the early hours). You will work with a team of casual and agency staff, leading and directing operations to ensure the safe sale of alcohol. You will work a mixture of shifts, including days and evenings, performing tasks such as preparing buffets for corporate hirers, serving drinks and snacks to cinema attendees, or serving up to 400+ attendees at live events.

Responsibilities

• Lead and direct the food and drink service on shifts, ensuring high standards of customer service and efficiency.
• Work alongside a team of casual and agency staff; coordinate operations to support events and venue activities.
• Manage duties related to the sale of alcohol in a safe and compliant manner.
• Perform a variety of service tasks including preparing buffets, serving drinks and snacks, and catering for large audiences.
• Adapt to a flexible schedule, including days and evenings, aligned to the programme of events.

About You

• Dynamic and motivated Food & Drink Shift Leader with the ability to oversee daily operations frontline.
• Confident, proactive, and able to take initiative when leading a shift.
• Attention to detail and ability to adapt quickly to changing situations and unexpected challenges.
• Energetic and able to motivate colleagues.
• Flexible with annualised hours, with varying weekly hours to meet event needs.

What We Can Do For You

• Flexible working opportunities
• Generous annual leave entitlement: 25 days per year (pro rata for part-time staff)
• Option to purchase 10 additional days of leave per year (pro rata for part-time staff)
• 2 days paid leave each year to participate in local volunteering activities
• Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times salary
• Regular training, career development and qualification opportunities
• A supportive and positive working environment with regular, robust supervision
• Access to the Employee Assistance Programme (EAP) for confidential counselling and advice, 24/7 online and by telephone, plus in-house Occupational Health
• Enhanced family-friendly leave and pay
• Cycle to Work scheme (Salary Sacrifice - T&Cs apply)
• Coming Soon - Car Scheme (Salary Sacrifice - T&Cs apply)
• Employee discount scheme
• Discounted tickets for local events and reduced-rate use of GL1 facilities
• Free flu jabs
• Access to employee networks and participation in Equalities Working Group

How To Apply

If you feel you have the skills, desire, experience and passion to help deliver our ambitious plans for the city, please submit your application and personal statement today by clicking the “Apply Now” button.

If you currently work for the City Council and wish to apply for this position on a secondment basis, please obtain approval from your current line manager before submitting an application.

For an informal discussion about the role please contact Elaine Wyatt via email at [e-mail]

Closing date: 19.10.2025

Short-listed candidates will be contacted by e-mail and invited to interview in the week commencing 27.10.2025

Additional Information

To access the Job Profile, please follow the link below: Food and Drink Shift Leader Job Profile

The council is not currently able to offer sponsorship in this role. Candidates will need the right to work that enables at least 6 months’ employment. Right to work is not transferable from a sponsored role held with another employer.

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

Equality and Diversity: We recognise the value of equality and diversity and aim to recruit a diverse and talented workforce that represents the community it serves. We are a disability-confident employer and will provide reasonable adjustments during the recruitment process on request.

It is a legal requirement under the Immigration Act 2016 that anyone appointed to a customer-facing role must demonstrate fluency in English.