Food & Drink Shift Leader

Gloucestershire County Council; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government council in Gloucester is seeking a Food & Drink Shift Leader for a 37-hour week to oversee operations at the Gloucester Guildhall. The role involves ensuring high service standards, managing staff during events, and requires fluency in English due to customer-facing responsibilities. Flexibility in hours is essential, and benefits include generous leave, training opportunities, and a local government pension scheme.

Benefits

Generous Annual Leave entitlement

Local Government Pension Scheme

Employee Assistance Programme

Discounted tickets for local events

Qualifications

• Ability to communicate confidently in fluent English in a customer-facing role.
• Dynamic and motivated leadership skills.
• Pro-active and attentive to detail in a fast-paced environment.

Responsibilities

• Oversee daily operations of food and drink services.
• Ensure high standards of customer service.
• Lead shifts and manage casual and agency staff.

Job description

Overview

Gloucester Guildhall is a venue that is regularly open 7 days a week subject to our cultural programme. We can be open from 8:30am until close, which could be 10pm, midnight or into the early hours. You will work alongside a team of casual and agency staff where you will lead and direct, ensuring the safe sale of alcohol. You will work a mixture of shifts including days and evenings where you could be preparing a buffet for our corporate hirers, serving drinks and snacks to our cinema attendees, or busy serving 400+ attendees at our live events.

We are seeking a dynamic and motivated Food & Drink Shift Leader to join our team. In this role, you will oversee the daily operations of our food and drink services, working frontline, ensuring high standards of customer service and efficiency. You will be confident, pro-active and take initiative when leading a shift. You will pay attention to the small details that make a big difference and you will be able to adjust swiftly to changing situations and handle unexpected challenges with ease. You will bring energy and enthusiasm to your work, motivating those around you. You will work to annualised hours, therefore flexibility is essential - one week you may work slightly less hours and the next slightly more - all to meet the needs of our programme of events.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Role details

Gloucester Guildhall is looking for a 37 hour week Food & Drink Shift Leader to join the team. Located in a grade II listed building in Gloucester city centre, Gloucester Guildhall presents a variety of events, from live music and comedy, to immersive performances and workshops. With 6 spaces available to hire for meetings and conferences and a beautiful cinema, no one day is the same. With a commercial kitchen and two bar openings, the Guildhall Café/Bar facilitates a food and drink service that caters for all aspects of this cultural venue.

Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It\'s all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We\'re always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

Benefits

• Generous Annual Leave entitlement 25 days annual leave (pro rata for part-time staff)
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• 2 days paid leave every year to participate in local volunteering activities
• Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
• Regular training, career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service
• Enhanced family friendly leave and pay
• Cycle to Work scheme (Salary Sacrifice -T&C apply)
• Coming Soon - Car Scheme (Salary Sacrifice -T&C apply)
• Employee discount scheme
• Discounted tickets for local events, and reduced rate use of GL1 facilities
• Free Flu-jabs
• Access to employee led networks such as Black Worker's, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group