Food & Drink Runner

Vita Student; Manchester; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Perkbox

Pension scheme

28 days holiday pro-rata

Job summary

House of Social Food Hall in Manchester is seeking a Food & Drink Runner to support the on-site team and uphold premium service standards across multiple kitchens and venues.

The role covers varied shifts from 8am to 1am, with flexible hours and a guaranteed hourly rate of £12.71, plus generous benefits under a permanent zero-hours contract.

Qualifications

• Experience in food & beverage, preferably in a high-volume setting.
• Event management experience would be a significant advantage, however full training is provided.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Runner’s must be technologically astute.

Responsibilities

• Efficiently serve food and drinks from the kitchen or bar to guests with approachability and attention to detail.
• Deliver food and drink with courtesy, confidence, and discretion.
• Ensure accurate and timely delivery of orders.
• Manage the kitchen pass and bar dispense area to ensure tickets are arranged in an orderly fashion
• Manage any click and collect hand over from the kitchen to customer
• Engage with guests in a warm, professional manner when appropriate, while deferring more complex matters to senior members of staff.
• Adhere to food hygiene & safety regulations at all times, including allergy awareness and safe handling procedures.
• Assist in maintaining clean dining and service areas in-line with premium brand facilities.

Job description

Food & Drink Runner, Manchester, First Street

Early Morning Breakfast, Daytime, Evening and Night-Time Shift Patterns & Duties

Hourly Rate: £12.71 plus generous benefits (please see below).

Contract: Permanent, zero hours contract

Required Days of Work: Varied; flexibility is required throughout the week

Working Hours: Varied shift patterns, between the hours of 8am- 1am. Full flexibility required.

House of Social Food Hall is Manchester’s newest and most exciting food hall. A collection of five independent kitchens, serving food and drink to suit every taste and time. We’re looking for an accomplished Food and Drinks Runner to provide leadership support, steering the on‑site team to deliver to our premium standards.

Located on two levels of Vita Group’s purpose built House of Social student accommodation concept House of Social, the new venuespans 12,000 square feetof brand new dining and drinking space.

Our Food & Drink Runner’s

Play a vital support role in delivering seamless, elegant service in a premium dining environment. With a focus on precision, efficiency, and customer service, our Runner’s ensures that food and drinks are delivered promptly, well presented, and handled with the greatest professionalism in line our luxury service standards.

• Efficiently serve food and drinks from the kitchen or bar to guests with approachability and attention to detail.

• Deliver food and drink with courtesy, confidence, and discretion.

• Ensure accurate and timely delivery of orders.

• Manage the kitchen pass and bar dispense area to ensure tickets are arranged in an orderly fashion

• Manage any click and collect hand over from the kitchen to customer

• Engage with guests in a warm, professional manner when appropriate, while deferring more complex matters to senior members of staff.

• Adhere to food hygiene & safety regulations at all times, including allergy awareness and safe handling procedures.

• Assist in maintaining clean dining and service areas in-line with premium brand facilities.

Additional Responsibilities

• Work closely with chefs, bartenders and management to ensure coordinated and efficient service.

• Support the team during peak times and eventson the bar & barback areas.

• Support the team during peak times and events

• Participate in briefings, tastings, and training sessions to maintain brand and product knowledge.

• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.

• Be a point of contact for any potential incident or emergency that may occur onsite.

• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Who We’re Looking For….

House of Social boasts 5 individual kitchens, delivering variety and luxury food and drink offerings to our guests. Our aim is to guarantee the best social experience to all customers and our House of Social Student residents. Our Runner’s play a critical role ensuring seamless operations. We are looking for:

Professional Experience

• Experience in food & beverage, preferably in a high volume setting

• Event management experience would be a significant advantage, however full training is provided.

• Our operations run seamlessly with the support of a variety of technology systems and software; our Runner’s must be technologically astute.

Personal Characteristics

• House of Social operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.

• Keen attitude to grow and develop across all positions within the business

• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.

• Strong organisational and leadership qualities with an ability to remain calm under pressure.

• Adaptability, creativity & positivity.

• Resilience, with an ability to effectively navigate unexpected situations.

• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.

• Flexibility: Our facilities are open to customers 6 days a week including bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Runner is required

Why Join the House of Social Team?

We believe exceptional experiences start with exceptional people. That's why we invest in our colleagues, providing opportunities to grow, develop and build rewarding careers within a business that is redefining city dining.

Career Development

Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

Perkbox

All employees are given access to a Perkbox account, enabling them to choose lifestyle perks and discounts that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Recognition Programmes

We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

24/7 Employee Assistance

The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Parties & Events

We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Royal London Pension

We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Holidays

Holidays are paid on a pro-rata basis which is reflective of hours worked. Our team receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.