Food Customer Assistant — Fast-Paced & Flexible

Marks & Spencer Plc; Prestwich; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service, assisting shoppers, and sharing knowledge of M&S Food products.

The role requires resilience, speed, and a can-do attitude in a busy store. You’ll use Sparks App and in-store devices to help customers, work across different store areas, and support the team during peak periods.

Qualifications

• Frontline customer service in a busy store.
• Willingness to work evenings and weekends.
• Digital savvy using Sparks App and in-store devices.
• Flexible across store areas and roles.

Responsibilities

• Assist customers with product information and recommendations.
• Maintain shelves and stock levels during shifts.
• Process transactions and handle queries with a focus on speed and accuracy.
• Promote new products and upsell where appropriate.

Skills

Customer service

Communication

Teamwork

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc in the United Kingdom is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service, assisting shoppers, and sharing knowledge of M&S Food products.

The role requires resilience, speed, and a can-do attitude in a busy store. You’ll use Sparks App and in-store devices to help customers, work across different store areas, and support the team during peak periods.