Food & Beverage Team Member - Slieve Donard Hotel

Marine & Lawn; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team at Marine & Lawn as a Food and Beverage Team Member, where you'll deliver exceptional guest experiences in a stunning resort setting. Embrace the chance to enhance your skills and enjoy a variety of shifts that support a healthy work-life balance.

Benefits

Pension enrolment from Day 1

Complimentary meal on each shift

Discounts from high street retailers

Discounted hotel room rates

Refer a Friend Scheme

Incentive schemes

Employee Assistance Programme

Healthcare plans access

Parking

Life Assurance

Qualifications

• Excellent communication skills.
• Experience in guest service preferred.
• Ability to work effectively as part of a team.

Responsibilities

• Providing the highest standards of service to guests.
• Preparing and maintaining food and beverage areas.
• Greeting guests and taking orders.

Skills

Communication

Guest Service

Teamwork

Ability to work under pressure

Eager and willing to learn

Job description

Nestling at the foot of the Mountains of Mourne, Northern Ireland, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event. Be part of a team creating guest experiences like none other!

Position Statement:

Opportunities are available within Restaurant, Percy French, and Conference and Banqueting.. We have a range of morning, daytime and evening shifts to support flexibility and work life balance.

As a Food and Beverage Team Member you will be responsible for:

• Providing the highest standards of service to guests, ensuring all guests needs and expectations are met
• Preparing and set up of food and beverage areas for service
• Ensuring the restaurant, lounge and beverage areas are maintained in a clean and tidy manner at all times
• Greeting guests, taking orders and serving food and beverages within the designated area
• Offering menu recommendations upon request and upselling additional products when appropriate
• Receiving payments for food and beverages
• Being knowledgeable about the facilities and service offerings within the hotel
• Assisting guests with any reasonable request for hotel services
• Ensuring that guest concerns are dealt with courteously and efficiently, reporting them to the Duty Manager

Essential Criteria

• Excellent communication skills
• Excellent guest service experience/skills
• Ability to work as part of a team
• Ability to work under pressure
• Eager and willing to learn

Desirable Criteria

• Previous experience in a similar role
• Previous Hospitality experience

The Perks

• Enrolment in pension from Day 1 for all eligible team members
• Meal on each shift in a dedicated team member area
• Access to everyday discounts from high street retailers
• Discounted hotel room rates for you and your family (T&C’s apply)
• Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
• Incentive schemes
• Employee Assistance Programme
• Access to participating in healthcare plans and insurance plans – just in case
• Car Parking
• Life Assurance

Equal Opportunities

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

Right to Work

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

About us

Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.