Food & Beverage Team Member

National Trust; Warminster; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Substantial pension scheme of up to 10

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Food and Beverage Team Member at Stourhead, Warminster. In this front‑of‑house role you’ll welcome guests, take orders and help ensure a memorable visit with great service.

No experience is required; you’ll join a lively cafe team and learn about food safety, allergens and standards. A can‑do attitude, teamwork and flexibility are essential for this busy environment.

Qualifications

• No experience required, but you should be a people person and enjoy helping others.
• Front-of-house duties include welcoming customers and serving in a cafe setting.
• Willingness to learn and work as part of a team with a can-do attitude.

Responsibilities

• Welcome and look after everyone who comes to the café.
• Maintain high standards of food and drink presentation and service.
• Assist kitchen team with preparing food when needed.

Skills

Front of house

Customer service

Teamwork

Adaptability

Job description

Summary

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea‑rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We’re looking for a Food and Beverage Team Member. In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

This location is in a rural area, so please think about how you’d get here for work, before applying for the job.

Contract type

This is a zero‑hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

Contract duration

Fixed term contract until 31‑Mar‑2027.

Salary

£12.75 per hour.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It’s Like To Work Here

Benefits

• Substantial pension scheme of up to 10% basic salary


• Free entry to National Trust places for you, a guest and your children (under 18)


• Rental deposit loan scheme


• Season ticket loan


• EV car lease scheme (for roles that meet the salary criteria)


• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts


• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.


• Flexible working whenever possible


• Employee assistance programme


• Free parking at most Trust places

What you’ll be doing

As a Team Member, your main focus will be front of house, dealing directly with people. You’ll welcome and look after everyone who comes to the café. With your love of working with people, your ‘can‑do’ attitude and your desire to provide an outstanding service, you’ll be making sure everyone has an enjoyable time. This is a lively business that’s constantly on the go, so teamwork and adaptability are crucial.

You’ll be keen to understand what people want, to help them and to make recommendations. You’ll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you’ll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

You can view the full role profile for this role in the attached document. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we’re looking for

No experience is needed, but we’d love to hear from you if you’re:

• happy to work in a team or on your own initiative


• a people person, who cares about giving great service


• enthusiastic and willing to learn

National Trust place

Stourhead, Stourton, Warminster, BA12 6QD

Documents

Food & Beverage Team Member - A1.pdf

Requirements

Compliance. Eligibility to Work in the UK

Closing Date

4th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.