Food & Beverage Team Member

IBIS; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Reading seeks a team member to perform order taking and enhance sales opportunities through effective guest service. This role requires maintaining cleanliness and ensuring timely delivery. Candidates must be eligible to work in the UK and possess a current work visa. The position offers various perks including discounted hotel stays and opportunities for personal development.

Benefits

Free night stays in UK hotels

30% discount in Accor restaurants

Discounted hotel rates worldwide

Continuous learning through Accor Academy

Support for wellbeing

Qualifications

• You must be eligible to live and work in the UK and possess a current work visa.

Responsibilities

• Perform order taking and maximise sales opportunities.
• Deliver orders promptly and maintain cleanliness.
• Take responsibility for your designated section.

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself, and they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• When working in Room Service, promptly answer the telephone and maximise sales opportunities through knowledge of product and suggestive selling.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guests have finished.
• Any other reasonable request as required by your Supervisor or Hotel Management.

Additional Information

• Due to the high volume of applications we receive, only candidates selected for further consideration will be contacted. Please be assured that every application is reviewed carefully, and we truly value your interest in joining our team.
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• £12.81
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
• You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.