Food & Beverage Team Member

IBIS; Portsmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking energetic waiting/bar staff for the festive season. This role offers a unique opportunity to work in a lively environment, serving guests during exciting holiday events. You'll be responsible for taking and delivering orders, ensuring customer satisfaction, and maintaining a clean service area. Enjoy exclusive perks like discounted hotel stays and meals on duty. If you thrive in a dynamic atmosphere and want to earn during the festive period, this zero hours role is perfect for you!

Benefits

Discounted hotel nights

50% off Food and Beverages

High street discounts

28 days holiday

Team member referrals program

In-house training

Free on-site parking

Free meals on duty

Free uniform

Company Pension

Qualifications

• Energetic and enthusiastic staff for a lively work atmosphere.
• Ability to follow health and safety procedures.

Responsibilities

• Take orders and ensure accuracy before sending to the kitchen.
• Deliver meals promptly while maintaining hygiene standards.

Skills

Customer Service

Order Taking

Problem Solving

Tools

POS System

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be truly yourself. It is a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you do with us, regardless of your profession, will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for your customers, colleagues, and for the planet.

Job Description

Duties

1. Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.
2. Take orders and send them to kitchen staff through the POS system. Ensure accuracy by repeating order(s) to the guests.
3. Deliver orders promptly to the kitchen production area.
4. Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensuring items are announced.
5. Keep tables and service areas clean and tidy as per procedure manual.
6. Maintain hygienic food service techniques during service.
7. Take responsibility for your designated section and station.
8. Any other reasonable request as required by your Supervisor or Hotel Management.

Health & Safety

1. Actively participate in safe work practices and procedures in the workplace, use equipment safely.
2. Fully understand departmental fire, evacuation, and emergency procedures.
3. Report/record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
4. Report any health or safety hazards to your Supervisor.
5. Wear protective clothing and equipment provided.
6. Actively participate in Accor hotel environmental initiatives.
7. Report all broken or damaged equipment to a Supervisor.

Customer Service

1. Provide efficient, friendly, and professional service to all guests, making all guests' experiences positive.
2. Take a positive problem-solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.

General Duties

1. Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
2. Suggest any improvements that could be made to existing services or procedures.
3. Attend training programs and meetings as directed to constantly improve skills and knowledge.
4. Follow the expectations and guidelines in the Accor Employee Handbook.

Qualifications

We are looking for energetic, enthusiastic waiting/bar staff for the Christmas period. The hotels have many fun parties coming up, so we need casual staff to help us look after our guests.

If you enjoy a lively work atmosphere and want to earn money, apply for this zero hours Christmas role, and we can have a chat.

Additional Information

• Salary: £12.60 per hour
• Company Events - Team appreciation lunch
• Discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• High street discounts with your Heartist card
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Team member referrals program
• Personnel development - In-house training
• Free on-site parking
• Free meals on duty
• Monthly 'Duck' awards
• Free uniform
• Company Pension