Food & Beverage team member

IBIS; London Borough of Hillingdon; On-site; GBP 27,000 - 31,000; Full time

Job summary

Join the team at ibis London Heathrow Airport, where you will perform key tasks in customer service, showcasing your skills in a vibrant hospitality environment. This role offers numerous opportunities for growth within the Accor network, promoting a diverse and inclusive workplace.

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuously learn and develop with Accor Academy

Qualifications

• Experience in customer service roles.
• Ability to work in a fast-paced environment.
• Strong communication skills.

Responsibilities

• Take orders and serve food to guests.
• Ensure cleanliness and hygiene in service areas.
• Participate in training to improve skills.

Skills

Customer Service

Communication

Time Management

Tools

POS System

Job description

Company Description

• Contract Type: Flexible
• Salary: £13.88 per hour
• Start date: May 2025
• Apply: Please send your application to [e-mail]
  
  

Our mission at ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
  
  

Job Description

Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.

Take orders and send them to kitchen staff through the POS system.

Deliver orders promptly to the kitchen production area.

Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.

Keep tables and service areas clean and tidy as per procedure manual.

Maintain hygienic food service techniques during service.

Take responsibility for your designated section and station.

Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.

Any other reasonable request as required by your Supervisor or Hotel Management

Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.

Attend training programmes and meetings as directed to constantly improve skills and knowledge.

Additional Information

One more thing…

By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.