Food & Beverage team member

IBIS; London; On-site; GBP 18,000 - 25,000; Full time

Job summary

Join ibis London Heathrow Airport as a key team member in our vibrant hospitality environment! Responsible for taking orders and enhancing customer experiences, you will ensure service excellence and maintain hygiene. We value diversity and inclusion in our approach.

Qualifications

• Experience in food service or hospitality is a plus.
• Strong communication skills.
• Ability to work in a team.

Responsibilities

• Perform order taking and maximize sales opportunities.
• Deliver orders promptly and maintain cleanliness.
• Follow service standards and participate in training.

Skills

Ability to take orders

Product knowledge

Hygienic food service techniques

Customer service

Job description

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Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.

Take orders and send them to kitchen staff through the POS system.

Deliver orders promptly to the kitchen production area.

Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance. Ensure items are announced.

Keep tables and service areas clean and tidy as per procedure manual.

Take responsibility for your designated section and station.

Ensure room service trays and trolleys are set-up correctly and collected promptly when guests have finished.

Maintain hygienic food service techniques during service.

Any other reasonable request as required by your Supervisor or Hotel Management.

Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.

Attend training programmes and meetings as directed to constantly improve skills and knowledge.

Additional Information

One more thing…

By working at the ibis London Heathrow Airport you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.