Food & Beverage Team Member

National Trust; Congleton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join the National Trust as a Food and Beverage Team Member and make a real difference in providing outstanding customer service. This role offers flexible hours, great benefits such as a substantial pension scheme, personal development opportunities, and a chance to work in a vibrant, team-oriented environment.

Benefits

Pension scheme of up to 10% of salary

Free entry to National Trust places for you and your family

Holiday entitlement up to 32 days

Flexible working arrangements

Employee assistance programme

Discounts on gym memberships and shopping

Qualifications

• No experience required, but willingness to learn and provide great service is essential.
• Happy to work in a team or independently.
• Enthusiastic and eager to learn.

Responsibilities

• Welcome and care for customers at the café.
• Maintain high standards in food and drink presentation.
• Occasionally assist the kitchen team with food preparation.

Skills

Customer Service

Teamwork

Adaptability

Job description

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The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Member. In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

This location is in a rural area, so please think about how you’d get here for work, before applying for the job.

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package below to see what benefits we offer you.

Hours: This role is an hourly paid, fixed-term position. Wherever possible, we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary to alter this pattern from time to time to suit the needs of the business. We’ll give you as much notice as possible.

The role includes weekends, weekdays, and Bank Holidays, but there are no evenings or split shifts.

Salary: £12.25 per hour.

Duration: Fixed Term Contract until 18th June 2026.

Interview date: Thursday 10th July.

For this role, you’ll need to complete our online assessment instead of a traditional CV or application form. This helps us understand your strengths and provides more information about the role.

What it's like to work here

To find out more about working in a food and beverage team for the National Trust,

What you'll be doing

As a Team Member, your main focus will be front of house, dealing directly with people. You’ll welcome and look after everyone who comes to the café. With your love of working with people, a ‘can-do’ attitude, and a desire to provide outstanding service, you’ll ensure everyone has an enjoyable time. This is a lively, fast-paced environment, so teamwork and adaptability are essential.

You’ll seek to understand what people want, help them, and make recommendations. You’ll maintain high standards in food and drink presentation and preparation. Using your keen eye for detail, you’ll ensure displays and signs are accurate and attractive. Occasionally, you may assist the kitchen team with food preparation.

We’ll provide an induction tailored to the role, along with training in allergens and food safety, plus mentoring to support your development. Further professional training is available if you wish.

You can view the full role profile in the attached document. You don’t need to have all the listed skills and experience; it’s meant to give a complete picture of the role’s potential.

Who we're looking for

No experience is required, but we’d love to hear from you if you’re:

• Happy to work in a team or independently.
• A people person, caring about providing great service.
• Enthusiastic and eager to learn.

The package

The National Trust’s motto is ‘For everyone, for ever’. We’re committed to creating an inclusive culture where everyone feels they belong. We value diversity and aim for our teams to reflect the communities we serve. We welcome and celebrate differences.

• Substantial pension scheme of up to 10% of basic salary.
• Free entry to National Trust places for you, a guest, and your children (under 18).
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme.
• Perks at work discounts, including gym memberships, shopping discounts, and cinema deals.
• Holiday entitlement up to 32 days, plus holiday purchase scheme, based on length of service.
• Flexible working arrangements whenever possible.
• Employee assistance programme.
• Free parking at most Trust locations.