Food & Beverage Team Leader - 35 hours per week

London Southend Airport Company Limited; Southend-on-Sea; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a thriving airport, where you can lead a dynamic Food and Beverage team. In this role, you'll manage daily operations of restaurants and cafes, ensuring top-notch service for passengers. With a commitment to training and development, you can grow your career in an inclusive environment. Join a team that values your contributions and offers exceptional benefits, including funded apprenticeships and health support services. If you're passionate about customer service and ready to take on a supervisory role, this is the perfect chance to soar in your career!

Benefits

Apprenticeships

Medicash healthcare cover

Access to Wellbeing app

Employee Assistance Programme

Gym Discounts

Mental Health First Aiders support

Cycle to Work Scheme

World Duty Free Discount

Qualifications

• Supervisory experience in food and beverage settings is essential.
• Must hold a Level 2 in Food Hygiene and Health & Safety.
• Understanding of both front and back of house operations is required.

Responsibilities

• Oversee and manage a team of F&B assistants.
• Responsible for stock control and cleanliness of the area.
• Deliver exemplary service while embodying the airport's culture.

Skills

Supervisory experience in a food and beverage setting

Level 2 in Food Hygiene and Health & Safety

Understanding of front of house and back of house operations

Customer service experience

Job description

About London Southend Airport

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.

As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, we’re talking, Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more. There really isn’t a better time to join team SENsational.

About the role

Our Food and Beverage department are a key part in providing our passengers with a smooth and positive journey through our airport. Our F&B Team Leaders are responsible for the day to day operating of the restaurants, bars, and cafes across the terminal. We bet you’re thinking “so what is it I will actually be doing day to day?” well….

• I will oversee, manage, and develop a team of F&B assistants.
• I will be responsible for the rota for my team, including shift and daily duties allocation.
• I will be responsible for stock control, including ordering, rotation, and waste control.
• I will be responsible for the movement and storage of stock deliveries.
• I will serve customers at their table and at till point.
• I will prepare hot and cold beverages.
• I will prepare some hot food items and deliver them to our customers tables.
• I will be responsible for the cleanliness of equipment, floors, and tables.
• I will work with my team and my colleagues from other departments to consistently deliver our passengers with an exemplary service.
• I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
• I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, weekends, and bank holidays.

Skills, Knowledge and Expertise

Sounds good so far? You’re probably wondering “What skills and experience do I need for this role?” there are just a handful of skills you need in order to undertake this role, everything else we can teach you, if you can answer yes to all of the below requirements you have the required skills:

• Supervisory experience in a food and beverage setting.
• Hold a level 2 in Food Hygiene and Health & Safety.
• A full understanding of both front of house (Restaurant, Bar, and Café) and back of house (Kitchen management) operations.
• Experience in customer service.

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits.

• Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
• Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
• Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
• Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
• ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
• Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.
• Cycle to Work Scheme giving a saving of up to 21-39% RRP on bikes and accessories.
• World Duty Free Discount.

Sound good? Hit that apply button, we can’t wait to hear from you!

The pay range for this role is:

13.32 - 13.32 GBP per hour (London Southend Airport)