Food & Beverage Team Leader

National Trust; Wrexham; On-site; GBP 17,000 - 21,000; Part time

Job summary

National Trust at Chirk Castle, Chirk, Wrexham, LL14 5AF, is looking for a Food and Beverage Team Leader to join our cafés across England, Wales and Northern Ireland. You will focus on frontline service and occasional back-of-house tasks, leading a friendly team to deliver outstanding guest experiences.

This is a fixed-term, zero-hour contract ending 18 September 2027. Start ASAP with a focus on great service, training, and attention to detail.

Qualifications

• Experience leading a front-of-house team.
• Excellent customer service and guest engagement.
• Able to adapt to changing schedules and business needs.
• Strong communication and training abilities.

Responsibilities

• Lead day-to-day cafe team to ensure high service standards.
• Supervise induction and training of colleagues.
• Assist with front- and occasional back-of-house tasks.
• Ensure displays, signage and food presentation meet standards.

Skills

Team leadership

Customer service

People skills

Adaptability

Communication

Job description

Summary

We’re looking for a Food and Beverage Team Leader to join us! The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Salary

£13.25 per hour

Contract Duration

Fixed term until 18th September 2027

Contract Type

This is a zero-hour contract, meaning wecan’tguarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’lltry to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. Although hours aren't guaranteed, we expect to offer between 0 and 37.5 hours per week.

Potential Start Date

ASAP

What it's like to work here

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

What You'll Be Doing

As a Team Leader, you’ll be giving day-to-day support to your team, to make sure they’re consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable. Your focus will be front of house and the occasional back of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive ‘can-do’ attitude and your desire to provide an outstanding service. Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food.You’ll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember. We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who We're Looking For

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Chirk Castle, Chirk, Wrexham, LL14 5AF

Documents

• Food & Beverage Team Leader - A2.pdf
• IRC180049 - Arweinydd y Tîm Bwyd a Diod.docx
• Arweinydd Tîm Bwyd a Diod - Lefel Gyrfa A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date

4th October 2026

Interviews

W/C 5th October

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.