Food & Beverage Team Leader

Newport Live; Newport; On-site; GBP 26,000 - 31,000; Full time

Job summary

Newport Live is seeking a Team Leader for its Food & Beverage team to oversee cafe and event catering operations. The role requires someone who ensures high standards of customer service, food hygiene, and staff supervision in a dynamic environment. Key benefits include holiday, pension, and discounts.

Benefits

25 days annual leave plus bank holidays

Free Newport Live membership

Generous pension scheme

Free on-site parking

Cafe discount

Uniform provided

Cycle-to-work scheme

Wellbeing programmes

Qualifications

• Experience in a busy, customer-facing catering environment required.
• Ability to adapt quickly to changing priorities.
• Comfortable under pressure while maintaining service quality.

Responsibilities

• Run daily cafe operations, ensuring food quality and hygiene.
• Supervise Food & Beverage Assistants and manage schedules.
• Deputize for the Food & Beverage Manager as needed.

Skills

Customer service

Food Hygiene

Supervisory skills

IT skills

Education

Advanced Food Hygiene Certificate (Level 3)

Personal Licence

Job description

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We have an exciting opportunity as a Team Leader within our Food & Beverage team, who will be responsible for operating our cafes, bars and catering events. With a focus on menu items' quality and appearance, service and delivery times, and the finer details with our customers that define excellent customer service, you will lead by example, setting high standards of food hygiene, cleanliness, and presentation of our venues, supporting our Food & Beverage Manager, and supervising our Food & Beverage Assistants.

Hours, Pay and Benefits

Hours: 37 hours per week (flexibility required in line with programmes and events)

Salary: Starting at £26,364 per annum

Benefits: 25 days per year holiday plus bank holidays, free Newport Live membership, generous pension scheme, free on-site parking, cafe discount, uniform provided, cycle-to-work scheme and wellbeing programmes

Key Experiences and Qualifications

Key requirements:

• Experience of working in a busy, customer-facing catering environment
• Advanced Food Hygiene Certificate (Level 3) (or willing to achieve)
• Personal Licence Holder (essential for the role but not your application)
• Ability to adapt quickly to changing priorities and demands with a flexible attitude and approach
• Comfortable working under pressure during busy periods, without sacrificing accuracy or customer service levels
• Confident IT user

Beneficial to your application:

• Previous people supervisory experience
• Experience of stock control and ordering
• Relevant NVQ qualification relating to food/catering
• Health and Safety training / qualification
• Ability to communicate in Welsh

Role Requirements

While the main focus of this role will be at the Pool and Tennis Centre, there will be a requirment to provide occasional cover at the Riverfront Theatre and any other venues where we may hold pop-up catering / bar facilities.

At the Pool and Tennis Centre, you will be responsible for the day-to-day running of the cafe, and catering services for any meetings we are hosting, as well as busyevents such as swimming galas, tennis tournaments and track events at the Geraint Thomas National Velodrome of Wales (also located at Newport International Sports Village).

At the Riverfront, you will be responsible for the day-to-day running of the cafe and the catering services for any meetings and events we are hosting for visitors; during events and performances you will also be responsible for the running of our bars.

Main duties will include:

• Daily duties of running the café including customer service, cleaning, food preparation, compliance checks (such as opening and closing check lists) and all record keeping
• Ensuring individual compliance and accountability for health, safety, food hygiene, and all legal requirements, standards, policies, and procedures
• Preparing, cooking, and delivering food in the café and for events and parties
• Holding a Personal Licence and controlling the sale of alcohol
• Scheduling colleague rotas for your team, for correct cover levels in place for the day-to-day running of our cafe and bars, and for any meetings, events, or parties as necessary
• Supervising our Food & Beverage Assistants, including performance management and development reviews
• Ensuring all information, expectations and targets are clearly communicated to your team as necessary
• Assisting with stock control and ordering
• Deputising for the Food & Beverage Manager when required