Food & Beverage Supervisor

The Elvetham; Hook; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

Hotel discounts across Axiom hotels

28 days holiday

Discounts across retail and events

Employee Assistance Line

Wagestream access

Xcape stayover after 1 year

Training and progression opportunities

Referral bonus £250

Free meals on shift

Length of service awards

Job summary

The Elvetham Hotel in Hook, Hampshire, is seeking a Food and Beverage Supervisor to lead and develop the team within a busy hotel environment. This full‑time, permanent role offers £29,000 per annum plus service charge and a comprehensive benefits package.

You will deputise for the F&B Manager, ensure breakfast service standards, and maintain high guest satisfaction by coordinating with kitchen and service teams.

Qualifications

• Experience leading teams in hospitality or a busy venue.
• Strong customer service and guest satisfaction focus.
• Excellent verbal and written communication skills.
• Knowledge of food safety and health & safety procedures.
• Able to work independently with minimal supervision.

Responsibilities

• Deputise for the Food & Beverage Manager when they are absent.
• Supervise and develop the food and beverage team.
• Maintain breakfast service standards throughout shifts.
• Ensure all tables are set and ready for guests.
• Take and coordinate guests' orders promptly and accurately.
• Demonstrate knowledge of the food and beverage menu to guests.
• Communicate any guest queries or dietary needs to kitchen and service teams.

Skills

Team leadership

Customer service

Communication

Food safety knowledge

Presentational skills

Job description

Salary: £29,000 per annum plus service charge
Job Type: Permanent
Hours: Full-time
Town: Hook

The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal Family. The site can be traced back to as early as the 800's AD. Today the Estate consists of 91 bedrooms shared between the Main House and The Stables, as well as four unique and flexible function rooms.

We are currently looking for a Food and Beverage Supervisor to join our Truly Talented team.

What we offer

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

You will work closely with the food and beverage leadership team in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of guests.

Responsibilities of Food and Beverage Supervisor will include but are not limited to:

• You will be expected to deputise for the Food & Beverage Manager in their absence. You will be required to play a vital role in leading and developing the team;
• Supervising, encouraging and developing the food and beverage team;
• To ensure all service standards are maintained throughout the breakfast operation;
• Ensuring that all tables are set and ready for welcoming guests at all times;
• Ensuring that all guests’ orders are taken and executed in a timely manner;
• Having good knowledge of the food and beverage menu;
• Responding to guests’ queries on the menu selection;
• Communicating any guests’ questions on the menu, the length of wait and product availability with the Food & Beverage and Kitchen teams, as well as any additional meal requirements, allergies, dietary needs, and special requests to the teams accordingly.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

The core skills and experience required to succeed

• Truly passionate about the Hospitality Industry;
• Previous supervisory experience in a busy environment is preferred;
• Excellent personal presentation;
• Good understanding of food hygiene and health & safety procedures;
• Ability to function independently with a minimum of supervision;
• Excellent communication skills, the ability to communicate verbally and in writing ;
• To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the The Elvetham

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.