Food & Beverage Supervisor

Four Seasons Hotels and Resorts; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury hotel in England seeks a Food & Beverage Supervisor to manage F&B operations, ensuring exceptional service and team management. The role emphasizes leadership, guest satisfaction, and adherence to high-quality standards in a dynamic environment, offering excellent career development opportunities.

Benefits

Excellent Training & Career development opportunities

Hotel Service Charge

Up to 20 complimentary nights at any Four Seasons

Free meals while on duty

Shuttle bus service

Holiday entitlement increases with service

Bupa dental plan after 6 months

Free uniform dry cleaning

Annual themed employee party

Employee recognition programmes

Qualifications

• Previous experience in supervisory roles, ideally within luxury hotels.
• Strong team player with the ability to inspire and motivate others.
• Consistent approach to delivering high levels of guest service.

Responsibilities

• Oversee the operation of F&B outlets including room service and event spaces.
• Ensure exceptional service and guest satisfaction standards.
• Train and mentor staff to deliver quality service.

Skills

Team Leadership

Customer Service

Attention to Detail

Time Management

Job description

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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

The Four Seasons Hotel Hampshire is a resort hotel in the countryside, just 10 minutes from the town of Fleet and Farnham and 45 minutes from London. With a varied selection of restaurants focusing on use of local produce, banqueting for 200 and with 24-hour room service, our guests have a lovely collection to choose from.

About the role

As a Food & Beverage Supervisor, you will play a pivotal role in ensuring the smooth and efficient operation of our F&B outlets, including our fine dining restaurant, lounges, room service, and event spaces. You will support the leadership team by guiding and developing staff, delivering exceptional guest experiences, and maintaining the highest standards of service.

What you will do

1. Oversee and inspire a motivated team to deliver exceptional room service, with a focus on detail, speed, and precision.
2. Ensure each guest receives impeccable service that delights and impresses, from beautifully presented dishes to prompt, friendly service.
3. Handle guest requests and feedback with professionalism, turning any challenge into an opportunity to shine.
4. Work closely with kitchen and other departments to ensure smooth operations and timely delivery of orders.
5. Help shape the future of hospitality by training, mentoring, and motivating your team to deliver nothing less than the best.
6. Monitor cleanliness, safety, and hygiene standards to keep the department running smoothly and to Four Seasons’ world-renowned standards.

What you will bring

1. Previous experience at supervisory level, ideally in a luxury hotel or similar high-end environment.
2. A natural leader who thrives on teamwork, knows how to inspire others, and has a knack for making people feel valued.
3. Warm, approachable, and always ready with a smile — you’ve got a passion for delivering an extraordinary guest experience.
4. A sharp eye for detail and the ability to juggle multiple tasks under pressure without missing a beat.
5. Willingness to work evenings, weekends, and holidays — because at Four Seasons, we know exceptional service is a 24/7 commitment.

What we offer:

• Excellent Training & Career development opportunities.
• Hotel Service Charge.
• Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
• Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
• Shuttle bus service from the hotel between Fleet & Church Crookham.
• Holiday entitlement increases with years of service up to 33 days off.
• Bupa dental plan available after 6 months of service.
• Opportunities to build a successful career with global potential!!
• Free uniform dry cleaning available.
• Annual themed employee party and many social, charitable & sporting events throughout the year.
• Access to Wagestream - salary advance benefit.
• Employee recognition programmes.