Food & Beverage Runner

Silverstone; Silverstone; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a vibrant destination where you can gain valuable experience in the hospitality industry. As a Food & Beverage Runner, you'll play a crucial role in ensuring guests receive their orders with precision and care. This role offers flexibility with zero-hour contracts, allowing you to adapt your work schedule to the dynamic needs of the restaurant. Join a team that values excellence in service and sustainability, and be part of a mission to redefine lifestyle living in motorsport-inspired hospitality. If you're passionate about delivering exceptional guest experiences, this position is perfect for you!

Qualifications

• Experience in a 4-star or 5-star hotel is desirable.
• Strong guest service style and interpersonal skills are essential.

Responsibilities

• Deliver food and drinks to guests accurately and promptly.
• Assist in maintaining cleanliness and organization of dining tables.
• Communicate effectively with kitchen and service team members.

Skills

Guest Service

Interpersonal Skills

Organizational Skills

Communication Skills

Teamwork

Knowledge of Menu

Attention to Detail

Education

Experience in hospitality

Job description

Food & Beverage Runner

Department: Escapade Gallery - Restaurant Bar

Employment Type: Zero Hours

Location: Silverstone

Description

Whether you're a seasoned professional or just starting out, we have flexible hour opportunities for you at our dynamic and exciting destination! These roles offer a fantastic way to gain valuable experience in a fast-paced environment where every day brings new opportunities and diverse tasks. We utilise zero-hour contracts, which provide exceptional flexibility in your work schedule, adapting to the dynamic needs of our guest experiences and vibrant atmosphere.

The Food and Beverage Runner will play a vital role in ensuring the efficient and smooth delivery of food and drinks to our guests. Working closely with the service team, the primary responsibility is to assist in delivering orders from the kitchen and bar to the appropriate tables whilst ensuring that dishes and beverages are presented beautifully, accurately, and promptly.

Key Relationships

• Escapade Silverstone Guests
• Escapade Silverstone Management and Staff

Key Responsibilities

• Food Delivery: Retrieve food orders from the kitchen and present them to the appropriate tables. Ensure that each dish is precisely matched with the guest’s order and inform servers of any personalised requests or modifications. Handle multiple orders simultaneously, maintaining order accuracy, efficiency and excellency.
• Drink Delivery: Retrieve drink orders from the bar and present them to the appropriate tables. Ensure that each beverage is precisely matched with the guest’s order. Handle multiple orders simultaneously, maintaining order accuracy, efficiency and excellency.
• Table Maintenance: Assist in setting up dining tables and maintaining their cleanliness and organisation. Monitor tables for any necessary clearing and resetting, supporting the overall dining experience.
• Communication: Ensure seamless communication with the kitchen and service team members to coordinate the timing and presentation of dishes. Relay any guest requests, allergies, or special instructions to the kitchen and serving staff.
• Knowledge of Menu: Familiarise yourself with the restaurant's menu and dish descriptions to accurately present them to guests. Describe menu items, ingredients, and preparation techniques to guests when required.
• Teamwork: Engage and collaborate effectively with kitchen staff and other team members to ensure smooth and efficient service. Assist with any additional tasks or requests from the service team.
• Compliance and Safety: Adhere to food safety and sanitation regulations. Follow established service, health, and safety procedures. Uphold company policies and standards for quality service.
• Sustainability: Promote, implement and act with the sustainability initiatives as directed by Escapade Silverstone.

The above is a high-level summary of duties and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.

Performance Responsibilities

Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.

• Our vision: To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure.
• Our brand pillars: We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time. We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands.
• Values: Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community and aim for a positive impact on both our natural environment and the people we serve.

Performance will be checked against the following:

• Detailed objectives will be set through the Personal Development Review (PDR) process.

Skills, Knowledge and Expertise

• Experience in a 4-star or 5-star hotel or any other lifestyle/distinctive brand is desirable but not required.
• A strong, yet positive guest service style.
• Organised and ability to work within the team or on their own.
• Strong interpersonal skills.
• A good command of the English language is desirable. Additional languages are advantageous.
• Maintains impeccable personal grooming standards while radiating an aura of elegance and refinement.
• Full clean UK driving licence is desirable.