Food & Beverage Runner

iCIMS, Inc.; Maidenhead; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Food & Beverage Runner, where you will play a vital role in enhancing guest experiences through exceptional service and attention to detail. This position involves ensuring the quality presentation of food and beverages, facilitating communication between kitchen and front-of-house staff, and responding to guest requests. You will thrive in a dynamic environment, working flexible hours, and be part of a collaborative team that values respect and teamwork. If you are passionate about hospitality and eager to make a difference, this is your chance to shine!

Qualifications

• Previous guest service experience preferred.
• Ability to read and write fluently in English.

Responsibilities

• Deliver exceptional guest service by being prompt and professional.
• Ensure all food is delivered at the specified temperature.
• Maintain a clean, safe, and organized work area.

Skills

Guest Service

Food Safety Awareness

Communication Skills

Decision Making

Stress Tolerance

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Overview

The Food & Beverage Runner ensures a consistent, correct, and quality plate presentation for all dishes and drinks served to customers. Supports and assists Bus Persons, as needed.

Responsibilities

1. Deliver exceptional guest service by being prompt, friendly, professional, and responsive, using proper greeting and departure phrases, and adhering to service standards established by F&B management.
2. Understand and practice food safety and awareness.
3. Check and control food delivered from outlets to the tables.
4. Ensure all food is delivered at the specified temperature, with appropriate sauces and sides, and that plates are clean, neat, and appealingly presented.
5. Facilitate communication between kitchen staff and front-of-house staff.
6. Maintain familiarity with food selections and service standards as set by the Restaurant Manager.
7. Respond to guests’ special requests.
8. Report any inconsistencies in food and beverage preparation and presentation to management.
9. Maintain a clean, safe, secure, and organized work area.
10. Serve alcoholic and non-alcoholic beverages as needed.
11. Assist other restaurant team members as necessary.
12. Verify guests' legal drinking age when serving alcohol, following established procedures.
13. Carry service trays with drink orders throughout the dining area.
14. Assist Bus Persons with setting and bussing tables as needed.
15. Monitor RBS parameters for alcohol service, identify signs of intoxication, and inform the manager on duty of any concerns.
16. Complete all opening, running, and closing duties.
17. Maintain knowledge of food offerings in the Sports Bar.
18. Address and resolve guest concerns appropriately, involving management when necessary.
19. Provide information on resort amenities, events, and promotions to enhance guest experience.
20. Proactively assist other department team members as needed.
21. Promote a work environment of teamwork, mutual respect, and collaboration, embodying the company values of One.Team.Chumash.
22. Perform other duties as assigned.

Qualifications

• High School diploma or GED preferred.
• Previous guest service experience preferred.
• Must be 21 years or older to serve or sell distilled spirits.
• Ability to read and write fluently in English.
• Willingness to work flexible hours, including nights, weekends, and holidays, in a 24/7 environment.
• Maintain proper etiquette and guest service standards in the presence of guests and colleagues.
• Register in the RBS Portal, complete authorized RBS training, and pass the ABC Alcohol Server Certification within 30 days of training.
• Obtain a CA Food Handler Card within 30 days of employment.
• Complete Serv Safe certification within 30 days of employment.
• Basic proficiency in Microsoft Office, email, and internet use.
• Apply for and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Decision Making: Make correct, realistic, and timely decisions based on available information.
• Interpersonal Understanding: Show interest in others' feelings, attitudes, and reasoning.
• Oral Communication: Effectively shape and express ideas and information.
• Written Communication: Clearly express ideas in well-organized, grammatically correct reports or documents using understandable language.
• Stress Tolerance: Perform well under pressure related to time, workload, or adversity.

Location

3400 Highway 246

Minimum Pay Rate

$12.36 per hour (average including tips $17.34)

Maximum Pay Rate

$12.36 per hour (average including tips $17.34)