Food & Beverage Operative

www.findapprenticeship.service.gov.uk - Jobboard; Rutherglen; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading hotel group is seeking a Food & Beverage Operative to support exceptional customer service delivery. Responsibilities include ensuring guest satisfaction, handling complaints, and maintaining a positive presence in various working areas. Ideal candidates are passionate, organized, and able to work flexible shifts. Opportunities for personal development are available within the company.

Benefits

Meals provided during shift

Sales incentives

Discounted leisure facility access

Free parking

Discounted hotel stays

Fully funded apprenticeships

Annual holiday entitlements

Pension enrolment

Qualifications

• Must have a passion for hospitality and a willingness to learn.
• Positive attitude and friendly demeanor required.
• Excellent communication skills and grooming standards.

Responsibilities

• Support team in delivering exceptional customer service.
• Communicate effectively with guests and kitchen staff.
• Respond promptly to customer requests and queries.
• Deal with guest complaints efficiently to ensure satisfaction.

Skills

Passionate and willingness to learn

Positive attitude

Good organisational / time management skills

Good command of English language

Ability to work various shifts

Job description

Job Ref:

AM14628

Branch:

DoubleTree by Hilton Glasgow Central

Location:

DoubleTree by Hilton Glasgow Central, Glasgow

Salary/Benefits:

Competitive Salary

Contract type:

Casual

Hours:

Part Time

Posted date:

30/07/2025

Closing date:

01/09/2025

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good organisational / time management skills
• Resilient, creative, able to multitask and work under pressure
• Good command of English language to enable communication with the team
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Food & Beverage Assistant role for you? Do you have the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Food & Beverage Operative.

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• Supports their team in delivering exceptional customer service
• Working areas may vary, e.g., Bar, Restaurant, Breakfast, Room Service, and/or Conference and Events
• Acts as the face of the outlet, communicating with the kitchen and guests to ensure a smooth and memorable experience
• Welcomes guests politely and friendly, demonstrating great customer service
• Maintains a visible presence within your working area
• Responds promptly and effectively to all customer requests and queries
• Learn from complaints to enhance future customer service
• Deals with guest complaints in a friendly and efficient manner, ensuring guest satisfaction
• Has good knowledge of hotel and hotel products

Situated a ten-minute walk from Glasgow Queen Street Station and Glasgow Central, and a fifteen-minute drive from Glasgow International Airport, the hotel is ideally located for exploring Glasgow’s attractions. Visitors can enjoy history, culture, shopping, performances at the Theatre Royal, heritage at the People’s Palace, and arts at local museums and galleries.