Food & Beverage Operative

Hilton Edinburgh Carlton; City of Edinburgh; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading hotel in Edinburgh is looking for a Food & Beverage Operative to provide excellent customer service in various areas. Ideal candidates will be passionate, team-oriented, and flexible with hours. The role includes supporting team operations and maintaining guest satisfaction. Enjoy benefits such as free meals and discounts on hotel services.

Benefits

Cash incentives for referrals

Long service recognition cash bonus

Meals provided during shifts

Sales incentives and rewards

Discounted/free use of leisure facilities

Discounted stays at hotels

Opportunities for personal development

Fully funded apprenticeships

Annual holiday entitlements

Option to purchase additional holiday entitlement

Qualifications

• Passionate about the role and eager to learn.
• Strong guest-focused mentality and a positive attitude.
• Ability to work effectively in a team setting.
• Familiarity with customer service best practices.
• Flexible schedule for various working hours.

Responsibilities

• Support team in delivering excellent customer service.
• Work in areas such as bar, restaurant, and events.
• Communicate effectively with kitchen and guests.
• Greet guests politely and handle requests promptly.
• Manage complaints professionally to ensure satisfaction.
• Maintain knowledge of hotel and services.

Skills

Passionate, eager to learn

Positive attitude and guest-focused

Friendly, caring, team player

Ambitious, hardworking, organized

Resilient, creative, able to multitask

Good command of English

Flexible to work various hours

Committed to exceptional customer service

Job description

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Location: Hilton Edinburgh Carlton, Edinburgh

Contract type: Casual

Hours: Part Time

Shift pattern: 5 days from 7

Posted date: 08/08/2025

Would you like to work for a company that offers:

• £250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
• Long service recognition cash bonus and free overnight hotel stays for service from 2 years and up

Team benefits include:

• Meals provided during shifts
• Sales incentives and rewards
• Discounted / Free use of leisure facilities
• Discounted stays in our hotels, including free stays as rewards
• Opportunities for personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual holiday entitlements including Bank Holidays
• Option to purchase additional holiday entitlement

Ideal candidate qualities:

• Passionate, eager to learn
• Positive attitude and guest-focused
• Friendly, caring, team player
• Ambitious, hardworking, organized
• Resilient, creative, able to multitask and work under pressure
• Good command of English and grooming standards
• Flexible to work mornings, afternoons/evenings, and weekends
• Committed to delivering exceptional customer experiences

We are recruiting for a Food & Beverage Operative at Klarent Hospitality. We support employee growth and recognize long service. Our hotels are located across the UK and Ireland, focusing on talent development and growth.

The Role:

• Support team in delivering excellent customer service
• Work in various areas such as bar, restaurant, breakfast, room service, or events
• Represent the outlet, communicate with kitchen and guests, ensuring a smooth experience
• Greet guests politely, respond to requests promptly
• Handle complaints professionally, ensuring guest satisfaction
• Maintain knowledge of hotel and services

Located overlooking the Royal Mile, this modern hotel is close to Edinburgh Waverley station and Edinburgh Castle, with contemporary rooms, amenities, and event spaces.