Food & Beverage Captain

THE CAPITOL KEMPINSKI HOTEL SINGAPORE; Penarth; On-site; GBP 12,000 - 18,000; Full time

Job summary

The Capitol Kempinski Hotel Singapore is seeking a guest‑centric service professional to serve food and beverages in the assigned outlet and uphold Kempinski’s standards. You will answer guest questions, take orders, and contribute to a flawless service experience while maintaining cleanliness and safety, acting as a team leader when required.

Requirements include a warm, confident demeanor, good interpersonal skills, and at least 1 year in a similar restaurant role, with strong English and

Qualifications

• 1 year or more in a similar restaurant/cafe role.
• Familiar with HACCP requirements and health and safety rules.

Responsibilities

• Recommend, take orders and serve food and beverages to guests.
• Answer guest questions and handle requests in a polite, efficient manner.
• Lead the service and act as a role model to the team.
• Attend daily meetings in absence of managers and support opening/closing procedures.
• Ensure cleanliness of workstation and adherence to safety and hygiene policies.

Skills

Interpersonal skills

English proficiency

Hospitality experience

HACCP knowledge

Health & Safety knowledge

Job description

SCOPE

The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski's DNA values in order to encourage sales and maximize guest satisfaction.

OVERALL OBJECTIVES

• Recommend, take order, and serve food and beverages to customers
• Answer guest questions and handle guest requests in a polite and efficient manner.
• Connecting with customers to build a loyal customer base
• Inventory monitoring and waste management and reduction
• Cashiering duties, outlet opening and closing procedures
• Do routine cleaning and maintain cleanliness of workstation.
• Follow food and beverage safety and hygiene policies and procedures.
• Lead the service and act as a role model to the team.
• Ensure a flawless service to the highest standards and as required by the department and the hotel.
• Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
• Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.
• Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.
• Other ad-hoc duties

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English
• Ideally you will have at least 1 year in a similar role within a restaurant/cafe environment.
• Familiar with HACCP requirements
• Knowledge of Health and Safety rules and procedures