Food & Beverage Assistant - Sam's Clubhouse

TN United Kingdom; Birmingham; On-site; Full time

Job summary

An established industry player is seeking a Food & Beverage Assistant to join their vibrant team at a renowned hotel and resort. This role offers the chance to work in a busy sports bar, providing exceptional service to guests while enjoying a dynamic work environment. With a focus on personal growth, the company offers extensive training and development opportunities, ensuring you can thrive in your career. Enjoy a range of perks including discounted gym memberships, wellness programs, and recognition for your hard work. If you're enthusiastic and ready to make a difference, this is the perfect opportunity for you!

Benefits

Discounted Gym Memberships

Healthcare Schemes

Complimentary Meals During Shifts

Free Parking

Subsidised Taxi Service

Access to Perkbox Discounts

Annual Awards and Recognition

Extra Holidays for Loyalty

Mental Health Support

Cycle2Work Scheme

Qualifications

• Passionate about delivering fantastic service to guests.
• Enjoy engaging in conversation and upselling products.

Responsibilities

• Welcome guests and deliver a great experience.
• Take orders and ensure all guest needs are met.
• Maintain cleanliness and hygiene practices.

Skills

Customer Service

Communication Skills

Upselling

Teamwork

Proactive Attitude

Education

Experience in Food & Beverage

Job description

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Food & Beverage Assistant - Sam's Clubhouse, The Royal Town of Sutton Coldfield

Client: The Belfry

Location: The Royal Town of Sutton Coldfield, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

0be5966fe568

Job Views:

4

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

Sam’s Clubhouse

Overlooking our stunning PGA golf course, our high-volume sports bar, Sam’s Clubhouse, is the perfect place to relax after a day’s golfing. This bar is busy all day, serving breakfast, lunch, and dinner. We have a large outside terrace and bar and we have recently introduced Shuttle Board.

The menu in Sam’s Club House is a mixture of clubhouse classics and Belfry touches from sharing boards, burgers, and buckets of wings to wraps, pies and catch of the day… In summer season the outside patio and bar opens and can provide dining options for up to 250 guests at any time and approximately 500 covers per day.

The on-target earning potential for this role is £12.49 - £13.10 hourly rate, compromising of a base hourly rate of £11.60 - £12.21 plus a qualified estimate of £0.89 gratuities per hour.

About the role

You must be available to work a variety of shifts including weekends and evenings.

As a food and beverage assistant, your duties include all those of a waiter or bartender:

• To welcome all guests in a polite and friendly manner
• To deliver a great experience from beginning to end
• To confidently talk about our menus, offer upsells and enthusiastically
• To take orders from our guests and proactively ensure that all of their needs are met
• Cleaning and good hygiene practices are a large part of this role
• To be able to work across all areas within Sam’s and the Driving range.
• To work across any of the outlets that are in need of assistance to ensure the smooth running of the resort as a whole.

Ideal Candidate

The Ideal candidate will have experience working within a busy bar or restaurant, but this is not essential as we have a great team that will train you and give you all of the skills you need to be successful. If you do have previous experience that’s great, we will take your skills and elevate them in a department where you feel you would be the best fit. For all of our future employees our requirements are:

• You are passionate about delivering a fantastic service to our guests
• You enjoy engaging in conversation, talking about our products and the resort
• You are a natural when it comes to up-selling.
• You are outgoing and enthusiastic
• You have a can-do attitude and are proactive
• You are willing to go above and beyond
• You are willing to work individually and as part of a team.

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.

If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.