Food & Beverage Assistant (FT)

Imperial London Hotels Limited; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a warm and welcoming individual to enhance guest dining experiences. This exciting role involves preparing and serving drinks, processing orders, and ensuring exceptional customer service in a fast-paced environment. With opportunities for career growth and dedicated training from day one, you will be part of a supportive team that thrives on creating memorable moments for guests. If you have a passion for food and beverage and enjoy working in a dynamic setting, this position is perfect for you!

Benefits

28 Days Holiday

Free Meals on Duty

Uniform & Dry-Cleaning

Employee Recognition

Social Events

Interest-free Season Ticket Loan

50% Discount for Friends and Family

Local Discounts

Early Pay

Employee Assistance Programme

Qualifications

• 1 year experience in a Food & Beverage environment.
• Natural flair for customer service and passion for food & beverage.

Responsibilities

• Prepare and service drinks based on brand standards.
• Deliver outstanding customer service to guests.

Skills

Customer Service

Food & Beverage Knowledge

Teamwork

Flexibility

English Proficiency

Tools

Micros (POS System)

Job description

Do you have a passion for enhancing the guest dining experience?

Do you thrive in a role where every day brings a new challenge and an opportunity to create memorable guest experiences?

If so, we’d love to hear from you!

We’re looking for a warm and welcoming individual to join our dedicated Food & Beverage team at our hotel in Bloomsbury, central London. As a key member of our team, you'll play an essential role in ensuring our guests have a memorable stay in our F&B Outlets. You will be preparing and servicing drinks based on our brand standards, processing orders accurately in Micros with minimum error, setting up the buffet in the morning, replenishing stock levels during service, and delivering outstanding customer service to our guests.

Why Join Us?

This is a great opportunity to enhance your experience in food & beverage operations; we provide a structured career path. From F&B Assistants, Bar Tenders, F&B Supervisors, Assistant F&B Manager, and F&B Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team. Our food & beverage area often resembles a bustling airport terminal—fast-paced, exciting, and full of energy!

Nestled in the heart of London's Bloomsbury, our Bedford Hotel features 184 guest bedrooms. Within the Hotel, our Botanica restaurant is open for breakfast, lunch, and dinner. It serves British dishes made with fresh ingredients, set against a backdrop of stunning views over a secret private garden. Our welcoming restaurant is enchanting and ambient, providing a fantastic spot for pre-theatre meals or cocktails.

What we’re looking for:

• 1 year experience in a Food & Beverage environment as a Host, Food & Beverage Assistant, or Bar Tending, ideally in hotels or a similar environment
• A natural flair for customer service and a passion for food & beverage
• Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
• Team-oriented attitude
• Positive and caring personality
• Professional proficiency in English

Desirable (not essential but a plus!):

• Experience in the hospitality sector
• Proficiency in multiple languages
• Knowledge of Micros (POS System)

What’s in it for you?

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Employee Assistance Programme - Supported by Hospitality Action

You can explore additional benefits here:

About Us:

We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.

Are you ready to be the best version of yourself and contribute towards our next chapter? Please reach out to us today!