Food & Beverage Assistant - Conference and Banqueting

Elite Hotels; Wealden; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading hotel as a Food and Beverage Assistant, where you will deliver a memorable dining experience in a variety of settings including banquets and the restaurant. This role requires excellent interpersonal skills, experience in hospitality, and flexibility in working hours. Enjoy competitive salary and a range of employee benefits, while working in a beautiful, supportive environment that fosters career development.

Benefits

Generous share of monthly service charge

Career development with accredited training

Enhanced holiday schemes

Meals provided by the kitchen team

Free parking

Discounted stays at hotels

Uniform provided

Smart Pension Scheme

Qualifications

• Experience in a similar role, especially hotel events, is essential.
• Professional and friendly personality with excellent interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Ensure guests receive the highest level of service as hotel ambassadors.
• Assist in setting up different food and beverage areas.
• Take orders and serve food and beverages to high standards.

Skills

Interpersonal skills

Time management

Organizational skills

Reliability

Job description

We are seeking a friendly, enthusiastic, and efficient Food and Beverage Assistant with a passion for hospitality to join our lounge team. As a Food and Beverage Assistant, you will help ensure that our customers across our food and beverage operations enjoy a memorable experience by providing high standards of service and exceeding expectations whenever possible. Our food and beverage operations include Conference and Banqueting, Restaurant, Brasserie, Lounge, Bars, and Room Service. This role will mainly assist in the Conference and Banqueting department; however, depending on business needs, the role could also involve other food and beverage areas within the hotel.

We are looking for someone with experience in a similar role, particularly involving hotel events.

Key Responsibilities:

• Ensure all guests receive the highest level of service and act as an ambassador for the hotel by promoting its facilities and image.
• Have thorough knowledge of the hotel to inform guests about available facilities and services.
• Assist in setting up lounge, restaurant, meeting rooms, and functions; support at special events such as weddings, receptions, and corporate events; perform daily cleaning duties as directed.
• Take food and beverage orders, relay them accurately, provide information about menu items and allergens, and make recommendations based on guest preferences. Serve food and beverages to high standards to ensure guest satisfaction.
• Follow all food hygiene and safety protocols at all times.

Full training will be provided to meet hotel standards.

Key Attributes:

• Professional, friendly, and approachable personality with excellent interpersonal skills.
• Smart appearance, with attention to personal presentation and work attire.
• Experience in a similar role, especially with hotel events, is essential.
• Ability to work in a fast-paced, dynamic environment while remaining calm and composed.
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
• Reliability and flexibility to work early mornings, evenings, and weekends on a rota basis (8-hour shifts).
• Having your own transport is advantageous due to the rural location.
• A reasonable level of fitness to work an 8-hour physically active shift.

If you believe you can meet these challenges, please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

Note: Due to our rural location, having your own transport is necessary.

At Elite Hotels, our goal is to make every guest visit a positive experience that encourages them to share their experience.

About Ashdown Park Hotel & Country Club

Ashdown Park Hotel and Country Club is a stunning Grade II listed country house set in 186 acres of beautiful grounds on the edge of Ashdown Forest. It features an award-winning 4-star hotel, fine dining at the two-rosette Anderida Restaurant, three lounges, 17 conference and banqueting rooms, a cocktail bar, brasserie, fully equipped country club, and spa, offering a complete guest experience.

Why work at Ashdown Park Hotel & Country Club

As an accredited Investor in People, we are committed to staff development. Many team members started in junior roles and have been promoted through training and experience. We value long-term team members who can share their expertise with new colleagues—this could be you!

Benefits:

• Generous share of the monthly Service Charge (dependent on sales performance)
• Career development with accredited training providers
• Enhanced holiday and long-service reward schemes
• Employee Assistance Programme - Hospitality Action
• Meals provided by our talented kitchen team
• Plenty of free parking
• Referral incentives
• Recognition awards for exceptional customer service
• Discounted stays at our hotels after probation
• Discounts on spa treatments and food and beverage after probation
• Uniform provided
• Smart Pension Scheme linked to Smart Rewards for discounts
• Access to Wagestream for real-time earnings tracking and financial health tools
• Full details at: https://www.careersatelitehotels.co.uk/why-work-elite