Food & Beverage Assistant - 9 hours p/w - Weekends

TN United Kingdom; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a Guest Services Assistant to join their hotel team in Leeds. This role is vital in providing exceptional customer service and creating unforgettable experiences for guests. You will have the chance to develop personally and professionally while enjoying a friendly and supportive work environment. With various career options available and numerous perks like discounted hotel stays and a comprehensive employee assistance program, this is an excellent opportunity for those passionate about hospitality.

Benefits

Free Parking

Apprenticeship programmes

Learning and Development Opportunities

Discounted hotel stays

Uniform provided

24/7 Employee Assistance Programme

Life Assurance

28 holiday days

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Effective communication skills to interact with guests.

Responsibilities

• Serve as the primary point of contact for guests, ensuring their needs are met.
• Create memorable experiences through outstanding service.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Job description

Job Description

The Guest Services Assistant plays a crucial role on our hotel team as they are often the primary point of contact for guests from start to finish. As a Guest Service Assistant, your focus will be on providing outstanding customer service with a friendly, knowledgeable, and efficient approach. Your goal will be to create unforgettable experiences for our guests by ensuring their needs are met and they have a memorable stay at our hotel.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together. For those keen to develop, you’ll have the opportunity to explore the business with various career options. In addition, we offer:

• Free Parking
• Apprenticeship programmes available
• Learning and Development Opportunities through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family, providing access to counselling services, physical wellbeing, and financial aid
• Life Assurance
• 28 holiday days (pro rata for part-time)
• Automatic Enrolment into a workplace pension scheme