Food & Beverage Assistant - 9 hours p/w / Weekdays

Splendid Hospitality Group; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

Un hôtel de la Splendid Hospitality Group recherche un Assistant aux Services Clients, chargé de fournir un service à la clientèle exceptionnel. Ce poste implique de répondre aux besoins des clients tout en veillant à leur expérience mémorable. Le rôle offre des opportunités de développement personnel et professionnel au sein d'un environnement convivial.

Benefits

Stationnement gratuit

Programmes d'apprentissage disponibles

Opportunités de développement personnel

Séjours hôteliers très réduits

Uniforme fourni

Programme d'assistance aux employés 24/7

Assurance vie

28 jours de congés

Adhésion automatique à un régime de pension

Qualifications

• Forte capacité à fournir un excellent service à la clientèle.
• Doit être amical, compétent et efficace.

Responsibilities

• Être le point de contact principal pour les clients.
• Créer des expériences mémorables pour les clients.

Job description

Job Description

The Guest Services Assistant plays a crucial role on our Hotel Team as they are often the primary point of contact for guests from start to finish. As a Guest Service Assistant, your focus will be on providing outstanding customer service with a friendly, knowledgeable, and efficient approach. Your goal will be to create unforgettable experiences for our guests by ensuring their needs are met and they have a memorable stay at our hotel.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop, you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• Free Parking
• Apprenticeship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life Assurance
• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme