Food & Beverage Assistant - 9 hours p/w / Weekdays

TN United Kingdom; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Guest Services Assistant to join their vibrant team in Leeds. This role is pivotal in creating unforgettable experiences for guests, emphasizing exceptional customer service and a friendly approach. The ideal candidate will thrive in a supportive environment and have opportunities for personal development through various career paths. With a focus on teamwork and guest satisfaction, this position offers a chance to make a real impact in the hospitality sector. Join a company that values its staff and fosters a culture of learning and growth.

Benefits

Free Parking

Apprenticeship Programmes

Learning and Development Opportunities

Discounted Hotel Stays

Uniform Provided

Employee Assistance Programme

Life Assurance

28 Holiday Days

Qualifications

• Experience in customer service roles, preferably in hospitality.
• Ability to handle guest inquiries and resolve issues effectively.

Responsibilities

• Serve as the primary point of contact for guests, ensuring their needs are met.
• Provide outstanding customer service and create memorable experiences.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

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Client:

Splendid Hospitality Group

Location:

Leeds, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

19338fc9fb29

Job Views:

6

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

The Guest Services Assistant plays a crucial role on our hotel team as they are often the primary point of contact for guests from start to finish. As a Guest Service Assistant, your focus will be on providing outstanding customer service with a friendly, knowledgeable, and efficient approach. Your goal will be to create unforgettable experiences for our guests by ensuring their needs are met and they have a memorable stay at our hotel.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together. For those keen to develop, you’ll have the opportunity to explore the business with various career options. In addition, we offer:

• Free Parking
• Apprenticeship programmes available
• Learning and Development Opportunities through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family, including counselling services, physical wellbeing & financial aid
• Life Assurance
• 28 holiday days (pro rata for part-time)
• Automatic Enrolment into a workplace pension scheme