Food & Beverage Assistant

English Heritage; Strethall; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent charity for historic site care is looking for a passionate Food & Beverage Assistant at Audley End House. The ideal candidate will deliver excellent customer service and work collaboratively as part of a team. No prior experience in history is necessary, but enthusiasm and a commitment to service are essential. The role offers flexible part-time hours, competitive pay, and various benefits including free access to heritage sites.

Benefits

Salary of £13.01 per hour

Career progression within the heritage sector

Free access to heritage sites for self and friends

25% discount in shops and cafes

Enhanced leave policies

Matched pension contributions up to 10%

Qualifications

• Understanding of excellent customer service and ability to deliver it.
• Engagement with people from diverse backgrounds.
• Enthusiasm and willingness to get involved.

Responsibilities

• Prepare food and drinks from local produce.
• Take and prepare food and drink orders.
• Provide exceptional customer service.
• Maintain cleanliness and hygiene standards.

Skills

Customer service

Teamwork

Communication

Job description

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Food & Beverage Assistant

Location Audley End House, Saffron Walden, Essex, CB11 4JF

Salary £13.01/ 6 hours per week/ permanent

Job type Permanent

Ref 16200

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Food and Beverage Assistant to join us at Audley End House and Gardens.

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver great quality through our food and unique settings.

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That\'s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it\'s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

This is a part-time role working a minimum of 6 hours per week.

As a Food and Beverage Assistant, you will help to prepare food and drinks from the best of regional and local produce at Audley End House and Gardens working as part of a team to support the day-to-day operations. Duties may vary depending on the day, but you can expect to be:

• Taking and preparing food and drink orders
• Assisting with food preparation in our kitchen
• Providing exceptional customer service
• Ensuring a perfect standard of cleanliness and hygiene throughout

About You

To be a Food and Beverage Assistant, you will:

• understand what makes excellent customer service and enjoy delivering this to our customers
• be able to engage in a positive way with people from all backgrounds
• enjoy working as a team

Experience of working in a food and beverage role and an awareness of food safety and allergens would help but it isn\'t essential as full training will be provided. For us, it\'s more important that you have bags of enthusiasm and a willingness to get involved.

The Benefits

• Salary of £13.01 per hour
• The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
• Opportunities to go to some of our great live music or history events
• Free access to all English Heritage sites for you and up to six friends/family members
• 25% discount in our shops and cafes
• Enhanced maternity/paternity/shared parental leave
• 25 days\' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
• Options to buy additional leave
• Matched pension contributions up to 10%

If you would like to talk to us before you apply, e.g. about workplace adjustments or working patterns, please contact Elizabeth Clarke, Catering Manager, [e-mail]. No agencies please.

Our interview and offer process will take place between 12th and 13th October 2025, with new starters joining 18th or 19th October.

Everybody\'s welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England\'s heritage and open it up for everybody to enjoy. We\'re looking for every type of person with every kind of skill and experience, and we\'re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

You will need to refer to the following documents when completing your application.