Food & Beverage Assistant

Holiday Inn Milton Keynes East; Stansted Mountfitchet; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a leading hotel as a Food & Beverage Assistant, where you'll provide exceptional service to our guests in a dynamic environment. Your role involves building relationships, addressing feedback, and enhancing guest experiences, all while enjoying fantastic benefits such as meals on shift and discounts for family and friends. If you're friendly, motivated, and ready to work in a fun team, we want to hear from you!

Benefits

Discounts across retail, restaurants, events

Family and Friends discounts in hotels

International Travel at Employee Rate

Free on-site parking

Free meals on shift

Opportunities for progression

Uniform provided

Flexible working hours

Qualifications

• Incredible customer service abilities.
• Great interpersonal and communication skills.
• Attentive to guests' needs.
• Flexible and focused under pressure.

Responsibilities

• Ensure outstanding service for all guests.
• Engage with guests to assess needs effectively.
• Respond promptly to guest complaints.

Skills

Customer Service

Interpersonal Skills

Communication

Attention to Detail

Flexibility

Self-motivation

Job description

Are you a person with a passion for hospitality? Do you enjoy working in a fast-paced environment where no two days are the same? We are looking for an enthusiastic, friendly and reliable person to join our Food and Beverage team.

What you’ll be doing as a Food & Beverage Assistant

• Ensuring that all guests experience an outstanding level of service throughout their stay
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
• Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
• Responding promptly to guest complaints and finding ways to turnaround any negative feedback
• Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
• Looking for ways to deliver continuous improvements to the guest experience.

What’ll make you a great fit for this Food & Beverage Assistant role

• It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact [e-mail] if you have any questions. We are committed to supporting any adjustments you may need.

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Parking on site for free
• Meals for free on shift – hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours.