Food & Beverage Assistant

Seaham Hall; Seaham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hospitality venue in County Durham is looking for a Food & Beverage Assistant. The ideal candidate will have previous experience in a similar role, excellent customer service skills, and an attention to detail. This position offers a competitive salary, opportunities for training, and various employee benefits including discounts and incentives.

Benefits

Monthly & yearly incentives

Access to gym

In-house training

Discounts on spa experiences

Free onsite parking

Qualifications

• Previous experience in a similar role required.
• Excellent customer service and communication skills.
• Attention to detail to ensure a high standard of service.

Responsibilities

• Provide attentive service during meals.
• Assist in the general cleaning of work areas.
• Upsell menu items to guests.

Skills

Customer service skills

Communication skills

Attention to detail

Team player

Tools

Simphony software

Job description

Overview

Description
Role: Food & Beverage Assistant
Location: Seaham Hall, County Durham
Resort information: https://www.seaham-hall.co.uk/

We are looking to expand our current team in The Ozone and are offering full and part time hours.

Do you have a can-do attitude?

Are you passionate about hospitality?

Are you customer focused and can consistently deliver excellent customer service in a fast-paced environment with a friendly attitude?

Salary and Hours

Salary: Up to £12.21 per hour, dependant on age plus a share of service charge, approx. £2k a year for full time hours
Hours: Full & Part Time hours on a zero hour contract, including weekends & bank holidays.

Relationships

General Manager, Kitchen team, Food & Beverage team

Benefits

• Monthly & Yearly staff incentives including a share of monthly service charge, approx. £2k annually
• Inclusion in charity events and fundraising
• Access to the gym in the spa
• In-house training will be provided as part of your induction
• Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards for five consecutive years, gold winner for Small Hotel at Visit England Awards 2022, and voted North of England Hotel of Year 2023 by Sunday Times
• Up to 20% team member discount off gift vouchers and spa experiences
• Uniform provided
• Free onsite parking
• We work with Wagestream on a range of employee benefits and also offer a B&Q discount card

The ideal candidate

• Previous experience in a similar role required – restaurant/bar/reception
• Have excellent customer service and communication skills
• Attention to detail to ensure the 5-star standard of service is delivered consistently
• Knowledge of Simphony software is advantageous
• Ability to effectively interact with management, team members and guests in a professional manner
• Be a team player as well as an individual worker
• Must have transport
• To provide attentive service during the meal and watch for special requests.
• To assist in the general cleaning of your working areas.
• To take every opportunity to upsell – desserts, starters, drinks etc.
• To attend work consistently well groomed, in uniform
• Be willing to attend training and gain an understanding of the menu to be able to offer guidance and recommendations to guests

If you\'re ready for the challenge and have the skills, talent and experience then we want to hear from you today!