Food & Beverage Assistant

Hand Picked Hotels; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading luxury hotel group as a Food & Beverage Assistant, where you'll prepare service areas and contribute to offering exquisite guest experiences. Set in the scenic Chilston Park, this role provides an opportunity for career growth, training, and a vibrant team environment dedicated to high-quality service. Enjoy competitive pay and numerous employee benefits.

Benefits

Company pension scheme

Life assurance program

28 days holiday increasing with service

Opportunities for career progression

Staff discounts on hotel stays

Health & well-being platforms

Qualifications

• Experience in food and beverage within a quality-driven hospitality environment.
• Enthusiastic with a flexible approach.
• Ability to deliver memorable guest experiences.

Responsibilities

• Prepare food and beverage service areas to high standards.
• Maintain knowledge of menu items and allergens.
• Work with team members to meet departmental goals.

Skills

Food menu knowledge

Attention to detail

Emotional intelligence

Customer service

Job description

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. While each hotel is unique, every property upholds the company values of family, individuality, community, and care, ensuring a hand-picked experience for every guest and employee.

We are currently recruiting for a Food & Beverage Assistant at Chilston Park Hotel, part of Hand Picked Hotels.

A classic British country house hotel located in rural Kent, Chilston Park Hotel boasts style and charm. Set back from tree-lined lanes, the manor house sits within 77 acres of Kentish parkland, making it one of the region’s most spectacular wedding venues. Its award-winning two AA Rosette restaurant has established Chilston Park Hotel as an ideal setting for a countryside break, romantic wedding, or inspiring meeting venue close to London.

• The role involves preparing food and beverage service areas to Hand Picked Hotels standards, maintaining high presentation standards.
• You should have good knowledge of food menu items, including main ingredients, allergens, and preparation styles.
• Offer accurate and enticing product descriptions with recommendations based on guest preferences.
• Work enthusiastically with team members to achieve departmental goals.
• Maintain basic knowledge of the wine list and stock availability.
• Understand principles of food and wine matching, grape varieties, and flavors.
• Most importantly, be inspired, have fun, and enjoy being part of our Hand Picked Team.

About You

• Experience in food and beverage within a quality-driven hotel, restaurant, or hospitality environment.
• Enthusiastic and willing to take on new responsibilities.
• Flexible approach to assist in different areas of the hotel as needed.
• High emotional intelligence to anticipate guest needs and deliver a Hand Picked experience.
• Ability to deliver high-quality, personalized, and memorable guest experiences that encourage return visits.

The package includes:

• A competitive salary (amount not specified), plus hours paid at an hourly rate and a share of service charge.
• Full-Time role, 40 hours per week, working 5 days out of 7 including weekends on a rota.
• Company pension scheme with employer contributions.
• Life assurance, Employee Assistance Program, Sickness Scheme.
• 28 days holiday including bank holidays, increasing with service.
• Opportunities for career progression and training, including apprenticeships and wine courses.
• Staff discounts on hotel stays and food & drink.
• Loyalty awards, online retail discounts, and health & well-being platform.
• Opportunity to build lifelong friendships and work in an inclusive environment.

Candidates must be eligible to live and work in the UK.