Food & Beverage Assistant

Holiday Inn London - Kensington High Street; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join Holiday Inn London - Kensington High Street as a full-time team member in a dynamic role involving restaurant operations, event coordination, and customer service excellence. Candidates should have experience in hospitality and a commitment to maintain high service standards. Immediate start available!

Qualifications

• Experience in restaurant operations, bar management, breakfast service, event coordination.
• Advanced English language skills required.

Responsibilities

• Ensure excellent customer service and maintain positive relationships.
• Promote energy efficiency and minimize wastage.
• Adhere to Health and Safety and Food Hygiene regulations.

Skills

Customer service

Proactivity

Job description

Important Notice for Applicants:. . This is a full-time position that requires your consistent, year-round availability. Please apply only if you can commit to a full-time schedule on an ongoing basis. Applications with part-time availability will not be considered.. We are specifically seeking candidates with experience in one or more of the following areas: breakfast service, restaurant operations, bar management, café service, event coordination, and conference support.. . Duties and responsibilities :. . · To be proactive with contributing to the success of the department. · Products and services are explained to the customer at all times to ensure the customer has the best choice available to them.. · To ensure all procedures pertaining to revenue capture are up-held at all times. · To minimise wastage at all opportunities. · To actively promote an energy efficient culture throughout the department. · To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till.. · Positive working relationships are established and maintained with colleagues throughout the Hotel. · Customer feedback, both positive and negative are responded to appropriately and efficiently. · Information on customer service problems is gathered in order to improve the service offered. · A positive personal image is maintained at all times. · The needs of the customer are kept in balance with the needs of the organisation. · All guests are received and offered assistance in a positive manner at all times. · To answer all telephone calls in a polite and professional manner. · Table bookings are handled according to departmental procedures. · Back and front of house service areas and equipment are prepared, maintained and cleared. · Bars, dining rooms and function rooms are prepared, maintained and cleared. · Assistance is given in the maintenance of food displays. · Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures. · Cleaning is undertaken within the food and beverage areas as required. · Dining areas are prepared according to the requirements of business. · Food is served promptly, accurately and according to the standards of the department. · Drink orders are taken and served following departmental procedures. · Wine orders are prepared, taken and served accordingly. · Customer satisfaction is monitored throughout the meal and any remedial actions taken as required. · All customer feedback, positive and negative is reported to the Team Manager or Supervisor. · Food and drink requisitions from kitchen and bars are dispensed according to Hotel procedures. · To adhere to all Health and Safety Requirements as required by Hotel. · To adhere to the Food Hygiene Regulations and Licensing Laws. · To adhere to the requirements of the Data Protection Act at all times

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Full Flexibility
Salary: £12.21 hourly
Starting time: Immediate start!

About Holiday Inn London - Kensington High Street :

Holiday Inn London - Kensington High Street offers stylish rooms, event spaces, a private garden, and a full-service Health Club & Spa, all steps from top London attractions—ideal for business or leisure.