Food & Beverage Assistant

Apex Hotels; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

29 days holiday

Training from day one

Employee events

Gym access

Healthy meals

Employee Assistance Programme

Pension contributions

£200 referral bonus

Treat Yourself Here discounts

Cycle to Work

Job summary

Apex Hotels in London is seeking a Food and Beverage Assistant to join our welcoming team and help deliver outstanding guest experiences across bar, restaurant and room service. You’ll work with a friendly, professional team and learn on the job with supportive training.

From day one you’ll be part of a busy hospitality environment, delivering great service with a warm smile, attention to detail and a passion for food and drink, while enjoying benefits and opportunities for progression.

Qualifications

• Proactive customer service mindset.
• Attention to detail in a fast-paced hospitality environment.
• Willingness to learn and grow within the Food & Beverage dept.

Responsibilities

• Assist across bar, restaurant, conference and room service.
• Greet guests with a friendly, professional manner and provide great service.
• Support training and development through the 12-week programme.

Job description

Why join Apex Hotels?

You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Food & Beverage Assistant in London. From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.
• Contributions to a pension plan.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Role Overview:

As a Food and Beverage Assistant, we ask that you take pride in your work and have a willingness to learn. You will have a real passion for food and drink, and you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests that enhances their stay. You will enjoy chatting to our guests, offering help and assistance, you will be great at multi-tasking, you will be efficient at solving guest enquiries with a smile and your infectious personality!

Joining the dedicated Food and Beverage department, you will:

• Be involved in a varied role, working across bar, restaurant, conference and room service facilities.
• Greet our guests when they arrive with a friendly hello and your infectious smile.
• Create great customer service and a friendly, welcoming environment in order to promote guest loyalty
• Gain knowledge of our menus offerings and food and alcohol standards
• Receive 'on the job' and distinct Food and beverage training

About you:

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Food and Beverage Assistant. With this in mind, we are looking for a Food and Beverage Assistant who:

• Can deliver excellent standards
• Uses initiative
• has a customer service attitude
• has the ability to multi-task and organise a variable work load
• provides excellent attention to detail
• holds a genuine desire to provide a Warmer Welcome to our guests

Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you’ll shine in your own way, creating joyful moments that lift the everyday.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.