Food & Beverage Assistant

Peoplebank; Greater London; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Worldwide employee discounts

Holiday entitlement 28 days

Meal and employee benefits

Mental health support

Wagestream pay access

Referral bonuses

Job summary

Courtyard by Marriott London City Airport, managed by Axiom Hospitality, is seeking a Food & Beverage Assistant to support hotel F&B operations in a busy setting. You will work across host and bar duties, ensuring guests receive attentive service and a warm welcome.

The role requires enthusiasm for the hospitality industry, strong teamwork, and a proactive approach to guest satisfaction. We offer a lively environment with growth opportunities and staff benefits.

Qualifications

• Experience in a busy restaurant or bar environment.
• Excellent personal presentation and professional appearance.
• Knowledge of wines, cocktails and drinks.
• Good hygiene and health & safety awareness.

Responsibilities

• Prepare the host station before service with menus, reservations and guest notes.
• Greet and seat guests, manage bookings and waiting lists.
• Deliver high standards of service behind the bar and front of house.
• Assist with events, private dining and large parties as required.
• Maintain a clean, organised service area throughout shifts.

Skills

Hospitality

Team player

Communication

Wine knowledge

Job description

Courtyard by Marriott London City Airport

Salary: £26,447.04 Per annum
Job Type: Permanent
Hours: Full-time
Town: London

A landmark property is indeed part of London City Airport's £500 million redevelopment programme, the new 184-room Courtyard by Marriott is managed by Axiom Hospitality. Strategically located just a 9-minute walk from the airport terminals and the DLR, the hotel is also perfectly positioned near Excel London, with easy access to Canary Wharf, The O2 Arena, and London's key transport links. This seven-storey hotel offers a dynamic, full-service experience. Guests enjoy an on-site restaurant and bar, a well-equipped gym, a business centre, and three professional meeting rooms designed to accommodate up to 50 delegates. The hotel stands as a stylish and highly functional alternative departure lounge for business and leisure travellers.

We are currently looking for a Food & Beverage Assistant to join our Truly Talented team.

If you are friendly, courteous, love working as part of a team and are passionate about the hospitality industry, we would love to hear from you!

What we offer

• Worldwide employee discounts at Marriott Hotels;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

You will work closely with the food and beverage leadership team in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of guests.

Responsibilities of Food & Beverage Assistant /Bartender will include but are not limited to:

We're looking for a true food and drink enthusiast to join our F&B team, covering both host and bar duties with equal care and pride.

Key Responsibilities:

• Prepare the host station before service — menus, reservations, table plans and guest notes accurate and ready
• Review covers, VIPs, special occasions, dietary and accessibility needs ahead of each service
• Welcome, seat and settle guests promptly, creating a strong first impression
• Manage reservations, walk-ins and waiting lists, giving realistic updates when tables aren't ready
• Maintain the table plan, allocating seating based on availability, preference and service pace
• Communicate guest names, requirements and celebrations discreetly to the team
• Handle phone and in-person booking enquiries, amendments, cancellations and deposits accurately
• Support large parties, private dining and events with clear coordination
• Prepare a glass of wines, cocktails, speciality drinks
• Deliver high standards of hospitality behind the bar and front of house, anticipating regulars' needs
• Keep guest-facing areas clean, organised and presentable throughout service
• Respond to guest questions and minor concerns promptly, escalating where needed
• Complete accurate shift handovers, flagging outstanding requests or incidents
• Work collaboratively across Restaurant, Bar, Kitchen, Events and Reception to ensure a seamless guest experience

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Truly passionate about the Hospitality Industry;
• Previous restaurant or bar experience in a busy environment is preferred but not essential;
• Excellent personal presentation;
• Good understanding of food hygiene and health & safety procedures;
• Ability to function independently with a minimum of supervision;
• Excellent communication skills, the ability to communicate verbally and in writing ;
• To be an enthusiastic team player with a flexible approach.
• Have in-depth knowledge of wines, cocktails and speciality drinks.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Courtyard by Marriott London City Airport.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.