Food & Beverage Assistant

Routes To Work South Registered company in Scotland under SC217367 with charitable status under; Glasgow; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

20 days’ annual leave

Free onsite gym membership

Complimentary lunch provided daily

Uniform provided

Job summary

ISS Facility Services in Glasgow (G5) is seeking a Food & Beverage Experience Host to deliver hospitality across bars, cafés, events, and spaces with a blend of exceptional service and food/beverage knowledge.

You will welcome guests, take orders, and ensure high standards of cleanliness, safety, and guest satisfaction, working across multiple service areas as part of a collaborative team that values inclusion and high standards.

Qualifications

• Premium hospitality experience in restaurants, bars, events, or clubs.
• Strong food and beverage service skills including bar service and barista duties.
• Genuine passion for delivering exceptional customer experiences.
• Excellent communication and interpersonal skills.
• Proactive and adaptable with ability to work across service areas.
• Attention to detail and commitment to safety standards.
• Confidence using workplace IT systems.
• Collaborative mindset and commitment to inclusion.

Responsibilities

• Deliver exceptional customer service across guest areas.
• Welcome guests, process orders, and prepare/serve food and beverages to high standards.
• Work across bars, cafés, events, hospitality suites, and meeting spaces.
• Maintain cleanliness, food safety, and health & safety in all areas.
• Develop strong product knowledge and recommend menu options.
• Anticipate needs and resolve issues to maintain service quality.
• Carry out quality checks on food and beverages before service.
• Support management to ensure audit readiness and policy compliance.
• Follow all allergen controls and labeling requirements.

Skills

Hospitality experience

Food & beverage service

Communication skills

Attention to detail

Health & safety knowledge

IT systems

Teamwork

Customer focus

Tools

POS systems

Job description

Job Specifics

• Reference No: SD092
• Location: Glasgow G5
• Hours: Full Time (40 hours Tue – Fri)
• Salary: £14.26
• Closing Date: Friday 11th September 2026
• Why you should apply for this role: Strong company reputation

Job Overview

Our client is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether its hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

Our client is proud to be a diverse and inclusive employer.

They welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

They are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through their Joint Forces Programme, they provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

They are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Their passion for inclusivity and diversity makes them a more creative, productive and happy place to work.

The Campus is an urban playground where we create safe, inclusive, and memorable experiences for colleagues, clients, and visitors alike.

As a Food & Beverage Experience Host, you will play an important role in bringing this vision to life by delivering exceptional hospitality experiences across a variety of settings, including bars, cafés, events, and hospitality spaces.

Combining outstanding customer service with excellent food and beverage knowledge, you will create meaningful interactions, build lasting relationships, and contribute to a culture of diversity, community, learning, and innovation.

Whether acting as a mixologist, barista, host, or event support team member, you will ensure that every guest experience is engaging, welcoming, and delivered to the highest standards while embracing a collaborative “One Team” approach across the campus.

Benefits include:

• 20 days’ annual leave, plus 8 bank holidays
• Free onsite gym membership
• Complimentary lunch provided daily
• Uniform provided

Main Duties & Responsibilities

Key Tasks

• Deliver exceptional customer service, creating engaging and memorable experiences for all guests.
• Welcome customers warmly, process orders, and prepare and serve food and beverages to the highest standards.
• Work across a variety of hospitality environments, including bars, cafés, events, hospitality suites, and meeting spaces.
• Maintain excellent standards of cleanliness, presentation, food safety, and health and safety in all front-of-house and back-of-house areas.
• Develop strong product knowledge and confidently recommend food and beverage options to customers.
• Anticipate customer needs and proactively resolve service issues.
• Carry out quality checks to ensure all food and beverages meet the required standards before service.
• Support the management team in maintaining audit readiness and ensuring compliance with all policies and procedures.
• Follow all food safety procedures, allergen controls, labelling requirements, and health and safety practices.
• Report risks, hazards, and compliance concerns promptly while supporting any corrective actions that may be required.
• Champion colleague wellbeing, engagement, and positive working practices.

Employer Expectations Skills/Knowledge/Experience

• Previous experience within premium hospitality environments, including restaurants, bars, events, private members’ clubs, or similar customer-focused settings.
• Strong food and beverage service skills, with experience in bar service, cocktail preparation, barista duties, or event hospitality considered advantageous.
• A genuine passion for delivering exceptional customer experiences and creating memorable moments.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues.
• A proactive, enthusiastic, and adaptable approach, with the ability to work across multiple service areas.
• Excellent attention to detail and a commitment to maintaining the highest quality and safety standards.
• Confidence using workplace technology and IT systems.
• The ability to identify, resolve, and escalation issues while maintaining excellent service standards.
• A collaborative mindset and a commitment to inclusion, teamwork, and continuous improvement.