Food & Beverage Assistant

The Greenway Hotel & Spa, Cheltenham; Cheltenham; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Generous Time Off

Monthly Tips

Discounts & Perks

Wellbeing Centre

Health & Wellness Plans

Sustainable Commuting

Exclusive EHC Perks

The Happy Hub

Genuine Wellbeing Support

Employee Comms

Grow with Eden

Family-Friendly Policies

Everyday Essentials

Job summary

Eden Hotel Collection in Cheltenham is seeking an F&B Assistant to deliver friendly, attentive service across our Food & Beverage spaces. You will collaborate with colleagues to ensure each service runs smoothly, always aiming to exceed guest expectations.

We value warmth, reliability and a proactive attitude that supports a busy team. Join us to be part of an award-winning employer focused on wellbeing and growth.

Qualifications

• Warm and approachable personality with a passion for guest service.
• Good attention to detail and pride in maintaining high standards.
• Positive and flexible approach to supporting the wider team.
• Ability to stay calm and professional during busy services.

Responsibilities

• Provide friendly and attentive service for guests across Food & Beverage areas, ensuring smooth service and a great guest experience.

Skills

Guest service

Attention to detail

Flexibility

Calm under pressure

Job description

** We’re proud winners of the AA Small Hotel Group of the year 2024-25 and Best Employer at the Springboard Awards for Excellence

What you'll be doing?

As an F&B Assistant you will provide a friendly and attentive service for our guests across our Food & Beverage areas. You will work closely with your colleagues to help each service run smoothly while making sure our guests have a great experience.

What you’ll need?

• A warm and approachable personality with a passion for guest service
• Good attention to detail and pride in maintaining high standards
• A positive and flexible approach to supporting the wider team
• The ability to stay calm and professional during busy services

What's in it for you?

At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in 2023, 2024 and 2025!) —which means you’re joining a team that values your happiness, growth, and success every step of the way.

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that valueyourinput.
• Real Action: “You said, we did”—because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople

INDHP