Food & Beverage Apprenticeship (Bar and Front House)

Worcestershire County Council; Worcester; On-site; GBP 15,000 - 18,000; Full time

Job summary

The Jockey Inn Baughton Ltd in Worcester is offering a Food & Beverage Apprenticeship for bar and front house operations. The role combines hands-on training with on‑the‑job experience across customer service, till operations and maintaining a clean bar and dining area.

Apprentices will study alongside work to gain professional knowledge, with shifts Sunday to Wednesday and 40 hours per week. Training includes food service, safety, and hospitality best practices, with a one-year duration.

Qualifications

• GCSE Maths at grade 2 is required.
• GCSE English is preferred to support customer service.
• A proactive, reliable team player with good communication is desirable.

Responsibilities

• Provide customer service at the bar and front of house.
• Operate the till and handle transactions.
• Maintain cleanliness and organization of the bar and dining area.

Skills

Customer care

Logical thinking

Initiative

Non-judgemental

Physical fitness

Education

GCSE Maths (grade 2)

GCSE English (preferred)

Job description

Food & Beverage Apprenticeship (Bar and Front House)

THE JOCKEY INN BAUGHTON LTD

WORCESTER (WR8 9DQ)

Closes in 5 days (Friday 23 October 2026 at 11:59pm)

Food and beverage team members play a crucial role in the hospitality industry, providing exceptional service and ensuring a positive guest experience.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Hours Wednesday - SundaySplit Shifts. Shifts TBC.

40 hours a week

Monday 26 October 2026

Duration

1 year

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you'll do at work

We are a small business with a warm customer base that loves to provide great experience to our customers, from our food to our service.

Tasks will include:

• Customer Service
• Till operations
• Organisation and cleanliness of the bar and restaurant

Where you'll work

EARLS CROOME

WORCESTER

WR8 9DQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalation issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalation issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

GCSE in:

• Maths (grade 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Logical
• Initiative
• Non judgemental
• Physical fitness

About this employer

The Jockey Inn is a pub in Baughton, Worcestershire, that offers traditional Sunday roasts, English pub classics and desserts.

The reference code for this apprenticeship isVAC2000057988.