Food and Beverage Team Member

Eclipse Hotels Group; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hotel group in the UK is looking for a Food & Beverage Team Member at their Holiday Inn Express in Cardiff Airport. You will create great experiences for guests by welcoming them and delivering high-quality food and beverage service. Ideal candidates should have hotel or restaurant experience, excellent communication skills, and a flexible approach to work. Benefits include discounted hotel stays, health plans, and exceptional training opportunities.

Benefits

Discounted Hotel Rooms at IHG Hotels

Employee Assistance Program

Health Plan

Life Insurance

Cashback and discounts

Complimentary Meals on duty

Employee of the Month and Year celebrations

Recommend a friend scheme

Training & Development

Qualifications

• Previous hotel experience as a Food & Beverage Team Member or similar roles.
• Basic understanding of food safety.
• Proactive and enthusiastic.
• Flexible schedule willingness.

Responsibilities

• Welcome guests and set the tone for their experience.
• Prepare and present meals and drinks to high standards.
• Provide great service at events and handle transactions.
• Set up and clear down facilities as required.

Skills

Exceptional customer service

Communication skills

Organizational skills

Food safety understanding

Ability to build rapport

Job description

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.

An excellent opportunity has arisen for a Food & Beverage Team Member at our Holiday Inn Express in Cardiff Aiport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

Creating great Food & Beverage memories can come from many places, the sights, sounds, smells and more importantly our service. As a F&B Member you'll welcome our guests, recommend food & drink options and help keep service on track and up to standard. By tailoring each of our guests' experiences to their unique tastes, you'll help create memories that are as delightful as our dishes.

Join us and enjoy the following benefits:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on the leading high street retailers
• Complimentary Meals on duty
• Employee of the Month and Employee of the Year celebrations
• Recommend a friend scheme
• Excellent Training & Development

What will your key responsibilities and duties be:

• Create a warm welcome to everyone and set the tone for each of our guests' experience.
• Present each meal that is a feast for the eyes and a treat for the taste buds. With your own signature flare, you'll be turning our high standards into memorable meals for each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.
• Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement
• Ensure that our guests receive great service as part of our conference and events function, either by our food service or room set up
• Deal with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
• Clear down and set up our facilities as required.

What we are looking for:

• Ideallly previous hotel experience as a Food & Beverage Team Member or other similar roles/restaurant background.
• A basic understanding of food safety.
• Experience in offering exceptional customer service.
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
• Excellent communication skills in all aspects; good organisational skills with an eye for detail;
• Willing to work a flexible schedule including evenings, weekends and bank holidays;

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.