Food and Beverage Team Member

Recruit Genie; St Helens; On-site; GBP 12,000 - 18,000; Full time

Job summary

Recruit Genie is seeking a personable and skilled F&B team member to join our hotel dining team. You will welcome guests, take and serve orders, and ensure a top-tier dining experience with a focus on service excellence.

You will collaborate with kitchen and bar staff to deliver seamless guest experiences, maintain cleanliness, and upsell beverages and menu items. Flexibility to work shifts, weekends, and holidays is preferred.

Qualifications

• Strong verbal communication and interpersonal skills.
• Exceptional customer service abilities.
• Knowledge of various drinks and beverages.
• Ability to multitask and stay organized in a fast-paced environment.
• Work well within a team and maintain professionalism.

Responsibilities

• Interact with guests, taking orders and answering questions about the F&B menu.
• Maintain the bar area and service spaces, ensuring cleanliness and organization.
• Prepare and serve food and beverages with accuracy and efficiency.
• Process payments and follow cash-handling procedures.
• Support banquet events, conferences, and catering tasks as needed.
• Uphold food safety and hygiene regulations at all times.
• Address guest inquiries and resolve issues promptly and professionally.
• Coordinate with kitchen and bar staff to ensure seamless service.

Skills

Verbal communication

Customer service

Drink knowledge

Multitasking

Teamwork

Job description

We are seeking a personable and skilled F&B to join our team.

Objectives of this role

• Act as the face of the hotel, engaging with guests while providing exceptional service

What You'll Do:

• Welcome and engage with guests to ensure a top-tier dining experience.
• Take and serve food and beverage orders with efficiency and professionalism.
• Maintain cleanliness and organization in all service areas.
• Process payments accurately and follow cash-handling procedures.
• Assist with banquet events, conferences, and catering services.
• Uphold food safety and hygiene regulations at all times.
• Handle guest inquiries and concerns promptly and professionally.
• Collaborate with kitchen and bar staff for seamless service operations.
• Recommend menu items and upsell food and beverage offerings.

What We're Looking For:

• Previous experience in food and beverage service (preferred but not required).
• Excellent communication and customer service skills.
• Ability to multitask and work efficiently under pressure.
• Knowledge of food safety and hygiene regulations.
• Professional appearance and positive attitude.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Interact with guests, taking orders and answering any questions about the F&B menu
• Maintain cleanliness of the bar area, including cleaning glasses and equipment
• Ensure compliance with all food and beverage regulations
• Upsell drink specials and hotel packages when appropriate
• Communicate effectively with hotel staff to ensure seamless guest experiences
• Track and manage bar inventory and supplies
• Handle guest concerns and complaints professionally

Skills and qualifications

• Strong verbal communication and interpersonal skills
• Exceptional customer service abilities
• Knowledge of various @types of drinks and beverages
• Ability to multitask and remain organized in a fast-paced environment
• Problem-solving mindset with the ability to handle high-pressure situations
• Ability to work well within a team

Preferred qualifications

• Prior experience in F&B or hospitality
• Flexible availability, including weekends and holidays