Food and Beverage team member

Novotel Hotels; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in Southampton is seeking a dedicated team member to provide exceptional food & beverage service. Your role will involve assisting guests with menu inquiries, ensuring a memorable dining experience. Candidates should have strong interpersonal skills and the ability to remain calm under pressure. This position offers opportunities for career development and various employee benefits.

Benefits

Employee benefit card for discounted rates

Learning programs for skill development

Corporate Social Responsibility activities

Career development opportunities

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team.

Responsibilities

• Assist guests regarding menu items in an informative and helpful way.
• Have full knowledge of beverage lists, promotions, menu items, and preparation methods.
• Follow all safety and sanitation policies when handling food and beverages.

Skills

Interpersonal skills

Problem-solving abilities

Ability to work well under pressure

Team collaboration

Job description

Company Description

Join a hotel that is a member of the Accor network, which brings together more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. We believe in you and what you bring to the table, offering many opportunities for development and advancement. Every gesture, smile, and action contributes to creating a positive and memorable impact for our customers, colleagues, and our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist and let your heart guide you in this vibrant world.

Job Description

You are an ambassador for the exceptional service and cuisine that define our food & beverage experience. Your warm, personal attention and knowledge of our offerings make guests feel unique and valued.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Opportunity to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with potential for national and international promotion

What you will be doing:

• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of beverage lists, promotions, menu items, and preparation methods
• Follow all safety and sanitation policies when handling food and beverages

Qualifications

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team