Food and Beverage Team Member

Formby Hall Golf Resort and Spa; Sefton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury golf resort in Sefton is looking for a Food & Beverage Team Member. The role involves providing exceptional service to guests during meals and events, ensuring satisfaction through attention to detail. Ideal candidates will have a passion for hospitality, great communication skills, and a positive attitude. Training is provided, and a flexible schedule is required.

Benefits

Share of service charge

Free Uniform

Meals whilst on duty

Training and career development opportunities

Discounts on hotel stays and dining

Exclusive shopping discounts

Celebratory team events

Free car parking

Qualifications

• Passionate about providing great service in a fast-paced environment.
• Flexibility to work shifts including evenings, weekends, and holidays.
• Previous experience is helpful but not essential as training will be provided.

Responsibilities

• Provide highest standards of service to guests.
• Prepare food and beverage areas for service.
• Process payments accurately and efficiently.
• Help resolve guest concerns courteously.

Skills

Customer service skills

Communication abilities

Teamwork

Positive attitude

Job description

As a Food & Beverage Team Member, you'll be a vital part of creating memorable experiences for our guests - delivering hospitality with a smile, supporting your colleagues, and taking pride in every detail.

You'll play a key role in the day-to-day delivery of our food and beverage service, supporting breakfast, lunch, dinner, lounge and event operations. You will be responsible for:

• Providing the highest standards of service to guests, ensuring all needs and expectations are met.
• Preparing and setting up food and beverage areas for service.
• Keeping the restaurant and beverage areas clean and tidy at all times.
• Greeting guests, taking orders and serving food and beverages in your designated area.
• Offering menu recommendations and upselling products when appropriate.
• Processing payments for food and drinks accurately and efficiently.
• Being knowledgeable about hotel services and local attractions.
• Assisting with any reasonable guest requests and helping them enjoy their stay.
• Ensuring any guest concerns are resolved courteously and reporting issues to the Duty Manager.

We're looking for friendly, reliable team members who are passionate about great service and work well in a fast-paced hospitality environment.

You'll have:

• A positive attitude and excellent customer service skills.
• Great communication and teamwork abilities.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• A willingness to learn and a desire to grow within the hospitality industry.
• Previous experience in a similar role is helpful, but not essential - full training will be provided.

At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course

We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a perfectly crafted cocktail, or a seamless dining experience, we take pride in the moments we help create. At the core of everything we do are our REACH People Values:

• Respect - We treat every guest and colleague with kindness and dignity.
• Excellence - We go the extra mile in pursuit of outstanding service.
• Accountability - We take ownership of our actions and follow through on our promises.
• Cooperation - We work together as one team to deliver the best experience.
• Honesty - We act with integrity and transparency at all times.

We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:

• Share of service charge
• Free Uniform
• Meals whilst on duty
• Opportunities for training and career development including apprenticeships
• Discounts on hotel stays and dining for you and your loved ones.
• Exclusive shopping discounts via our benefits platform
• Celebratory team events and long-service recognition.
• A fun, inclusive, and supportive team environment.
• Team Member events
• Free car parking

Equal Opportunities We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly, respectfully, and without bias - in line with our REACH values.

Right to Work All applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage in accordance with the Asylum and Immigration Act 1996