Food and Beverage Team Member

Eclipse Hotels Group; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a dynamic and passionate team at an established hotel group, where you will create memorable food and beverage experiences for guests. As a Food & Beverage Team Member, you'll play a crucial role in delivering exceptional service, from welcoming guests to presenting delightful meals. This role offers the chance to develop your skills in a supportive environment, with opportunities for training and career advancement. Enjoy a range of benefits, including discounted hotel stays and complimentary meals, while working in a vibrant atmosphere that values diversity and inclusion.

Benefits

Discounted Hotel Rooms

Employee Assistance Program

Health Plan

Life Insurance

Cashback Discounts

Complimentary Meals

Employee of the Month Celebrations

Recommend a Friend Scheme

Training & Development

Qualifications

• Experience in food and beverage roles, ideally in hotels or restaurants.
• Understanding of food safety and customer service excellence.

Responsibilities

• Welcome guests and set the tone for their experience.
• Prepare and serve drinks, ensuring high standards.
• Handle payment transactions according to guidelines.

Skills

Customer Service

Food Safety

Communication Skills

Organizational Skills

Education

Previous Hotel Experience

Restaurant Background

Job description

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean.

An excellent opportunity has arisen for a Food & Beverage Team Member at our Holiday Inn in Bristol City Centre. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

Creating great Food & Beverage memories can come from many places, the sights, sounds, smells and more importantly our service. As a Food & Beverage Team Member you'll welcome our guests, recommend food & drink options and help keep service on track and up to standard. By tailoring each of our guests' experiences to their unique tastes, you'll help create memories that are as delightful as our dishes.

Join us and enjoy the following benefits:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on the leading high street retailers
• Complimentary Meals on duty
• Employee of the Month and Employee of the Year celebrations
• Recommend a friend scheme
• Excellent Training & Development

What will your key responsibilities and duties be:

• Create a warm welcome to everyone and set the tone for each of our guests' experience.
• Present each meal that is a feast for the eyes and a treat for the taste buds. With your own signature flare, you'll be turning our high standards into memorable meals for each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.
• Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement
• Ensure that our guests receive great service as part of our conference and events function, either by our food service or room set up
• Deal with all payment transactions (cash, card and room charging)in the correct manner according to company guidelines.
• Clear down and set up our facilities as required.

What we are looking for:

• Ideallly previous hotel experience as a Food & Beverage Team Member or other similar roles/restaurant background.
• A basic understanding of food safety.
• Experience in offering exceptional customer service.
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
• Excellent communication skills in all aspects; good organisational skills with an eye for detail;
• Willing to work a flexible schedule including evenings, weekends and bank holidays;

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.