Food and Beverage Team Leader - National Theatre

Compass Group; London; On-site; GBP 31,000; Full time

Job summary

A leading hospitality provider is seeking a Food and Beverage Team Leader for the National Theatre in London. The role involves overseeing operations, leading a team, and ensuring exceptional customer service. Candidates should have experience in high-volume venues and strong communication skills. The annual salary is £30,882, with various benefits including healthcare, exclusive discounts, and career development opportunities.

Benefits

Healthcare & Wellbeing benefits

Exclusive Perks & Discounts

Meals on duty

Pension scheme

Career & Financial Support

Qualifications

• Experience working in a similar role in a high volume venue.
• Previous experience supervising frontline teams within a similar environment.
• Flexible – you will be required to work evenings, weekends, and bank holidays.

Responsibilities

• Drive World Class Hospitality at the National Theatre in an operations-based role.
• Supervising a team and creating a positive environment.
• Complying with Food Handling & Hygiene standards.

Skills

Team player and can-do attitude

Good communication skills

Ability to work under pressure

Job description

Food and Beverage Team Leader - National Theatre

Food and Beverage Team Leader | National Theatre London
£30,882 per annum

NT Food & Drink is a unique partnership between the NT, Levy UK&I, and KERB Events. We are creating a world-class hospitality destination within the National Theatre’s operations, supporting all venues and events aligned with the NT’s vision and values. The venue features three iconic theatres and is located on the South Bank.

The Theatre Bars and Cafes department includes the Atrium Café, Grind coffee and cocktail bar, six theatre bars, and the Foyle Room members' bar.

Purpose

As a Team Leader, you will oversee operations in our Theatre Bars or Café, ensuring high standards of customer service and quality. You will lead, supervise, and motivate the team, providing visible leadership and engaging with customers to deliver a world-class hospitality experience.

Responsibilities

• Drive hospitality standards in operations, ensuring team training and high-quality service
• Manage stock levels, place orders, and perform stock counts
• Conduct briefings and supervise team members
• Be a responsible key holder and report maintenance issues
• Handle customer feedback and queries
• Delegate tasks and ensure proactive team performance
• Comply with Food Handling & Hygiene standards and Health & Safety regulations
• Perform additional duties as assigned

Requirements

• Experience in a similar high-volume venue role
• Previous supervision of frontline teams
• Excellent communication and customer service skills
• Team player with a can-do attitude
• Flexibility to work evenings, weekends, and bank holidays
• Ability to work under pressure positively

Benefits

Salary: £30,882 per annum

Healthcare & Wellbeing: Medicash benefits, annual health check, discounts, Employee Assistance Programme

Perks & Discounts: Cinema, shopping, Vodafone, travel discounts

Workplace Benefits: Meals on duty, pension, life assurance, subscriptions

Leave & Family Support: 23 days + bank holidays, birthday off, maternity leave benefits, baby’s first birthday leave, holiday purchase scheme

Career & Financial Support: Training, career pathways, financial wellbeing programs

Site Specific Benefits: Theatre discounts, food & drink discounts, VIP tickets, onsite parking

Levy, part of Compass Group, is committed to sustainability, diversity, and inclusion, aiming for Net Zero by 2027 and paying at least the Real Living Wage.