Food and Beverage Team Leader

Focus Hotels Management Limited; Northern Ireland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hospitality company in Northern Ireland seeks a Food and Beverage Team Leader to manage service in the bar and restaurant. Ideal candidates will have strong leadership and customer service skills, and be responsible for training staff and ensuring guest satisfaction. This role offers competitive pay, staff benefits, and a dynamic environment tailored for career growth.

Benefits

Use of City Hotel Leisure Centre

Group Pension Scheme

Free staff meals

Employee events

Qualifications

• Experience in leading service at food and beverage outlets.
• Strong customer interaction and service skills.
• Ability to train and develop team members.

Responsibilities

• Lead service at City Hotel Food and Beverage outlets.
• Meet and greet customers to check requirements.
• Monitor food and beverage preparations to maintain quality.

Skills

Interpersonal skills

Customer service

Team leadership

Food and beverage knowledge

Job description

Job Details

Job Ref: FOC1861 Branch: City Hotel Derry Location: City Hotel Derry, Londonderry Salary/Benefits: £12.94 per hour with additional benefits including staff rates across Hilton Hotels worldwide and access to hotels leisure centre. Contract type: Permanent Hours: Full Time Shift pattern: Variable, including evenings and weekends. Hours per week: 40 Posted date: 05/09/2025 Closing date: 28/09/2025

What are we looking for?

We are looking for an excellent / experienced Food and Beverage Team Leader who will be responsible for supporting the management of all aspects of the Bar, Restaurant and main Lobby area of the City Hotel.

You will be responsible for assisting in the running of all aspects of the Bar/Lobby/Restaurant area depending on your shift. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports organisational values.

You will have strong interpersonal skills and have an interest in coaching developing our team of Food Beverage Assistants.

To be successful, you must have experience in the following Key responsibilities below:

• Leading service at the City Hotel Food Beverage outlets
• Be present to meet and greet customers checking requirements and passing on relevant information (e.g. fire evacuation procedure etc.).
• Checking and monitoring that all beverages and food are prepared and served according to company standards and within statutory regulations - maintaining customer satisfaction at all times.
• Having full product knowledge of the facilities offered at the hotel.
• Training staff on promotions, including food and drink
• Positively dealing with and learning from customer complaints and comments.
• To support with initiative and commitment to the overall objectives of the business in terms of revenue, costs and teamwork.
• Good all round food service bar skills. Being a natural people person who can build rapport with guests and staff. You will supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction.
• You will be confident with people face-to-face, be able to sell and think on your feet
• You should enjoy the physical nature of the job, enjoy being part of a team, have a flair for customer service and take satisfaction in a job well done.
• You should have relevant previous experience
• Being involved in preparing, checking, and monitoring departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs
• Supporting the control of costs through correct stock usage, storage, rotation, par stock levels, purchase order systems, and minimising wastage, as per Company standards
• Ensure assistance in monthly stocktakes and action any discrepancies in line with Company standards, maintaining operational integrity.

Benefits

• Use of City Hotel Leisure Centre
• Group Pension Scheme
• Free staff meals
• Employee of the Month / Employee of the Year
• Staff Rates – Accommodation / Rooms – Food Beverage Discounts – Leisure Centre / Spa Discounts throughout Hilton Brand
• Staff Training – for career progression
• Employee events – Children's Christmas Party – Staff Christmas Party – Events put on throughout the year
• Flow Training – additional training can be completed and certificates can be printed to add to CV

Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference banqueting facilities for up to 450 guests, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompson’s on the River Restaurant, Coppin’s Bar and secure car parking.

We have over 190 members of staff at the City Hotel Derry, and with that comes a wide variety of different career and employment opportunities ranging from student placements, to full time/part time permanent positions to holiday or seasonal jobs. Whether you are just starting out in your career or have previous skills and experience, regardless of your background, we want to hear from enthusiastic people with a positive can do attitude who want to ensure our guests enjoy their stay at the City Hotel Derry. It’s our policy to invest in people and as such we are constantly training and developing our staff to help promote within and increase effectiveness. We have numerous different departments in the hotel, with a wealth of exciting employment opportunities in a number of different disciplines. This includes food beverage; sales marketing; reception; administration; maintenance and housekeeping.