Food and Beverage Supervisor (Tyburn Market Cafe)

Hilton; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious hotel in London is seeking a Food and Beverage Supervisor to oversee operations in various outlets, ensuring exceptional guest experiences. The ideal candidate will have strong leadership and communication skills, and a passion for hospitality. Responsibilities include supervising staff, managing guest inquiries, and achieving departmental goals. The position offers an hourly rate of £13.88 on a full-time contract, alongside various benefits including meals, discounts, and opportunities for career growth.

Benefits

Free meals on duty

Career development programs

Team Member Travel Program

28 days holiday plus bank holidays

Qualifications

• Experience in supervising food and beverage operations.
• Ability to handle guest queries and complaints effectively.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Supervise operations in Food and Beverage outlets.
• Delegate tasks to team members to achieve departmental targets.
• Foster a positive and efficient work environment.

Skills

Communication skills

Leadership skills

Problem solving skills

Job description

Overview

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! The Hilton London Metropole Hotel has recently finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space.

Following the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.

Events and Socials

Events website: Hilton London Metropole (londonmetpresents.com)

LinkedIn: https://www.linkedin.com/company/hilton-london-metrople/

Rewards and Benefits

• An hourly rate of £13.88, plus service charge, on a 39-hour full-time contract.
• Smart uniform provided and laundered
• Free, healthy and high quality meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas

Role Summary

As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved.

You will join the Food & Beverage team, in either the Restaurant, Bar, Room Service or Conference and Banqueting. Role is primarily based in the Café and Room Service departments.

Responsibilities and Skills

You enjoy supervising and delivering operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues. You will work closely with the management team, deputising in their absence, and working towards common goals.

Are you an ambitious Food & Beverage professional looking to develop your leadership skills and passionate about guiding your team to success? Do you have excellent communication, coaching, and problem solving skills? Then this is the job for you!

Company Philosophy

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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