Food and Beverage Supervisor - Conference and Events

Hilton; Gateshead; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in Gateshead is looking for a Food and Beverage team leader to supervise operations and deliver outstanding guest experiences. As a key member of the team, you will handle guests' queries and ensure departmental targets are met while fostering a culture of inclusiveness and positivity. Ideal candidates are ambitious individuals ready for their first leadership role with a passion for exceptional customer service.

Benefits

Free and healthy meals when on duty

Grow your Career

Personal Development programmes

Discounted hotel nights and 50% off Food and Beverages

Holiday: 28 days including bank holidays

Discounted dental and health cover

Free Parking (depending on availability)

Discounted Taxi when public transport not available

Qualifications

• Ambitious Food & Beverage professional ready for your first leadership position.
• Ability to create memorable experiences for guests and colleagues.
• Experience in supervising operations in Food and Beverage outlets.

Responsibilities

• Supervise operations of Food and Beverage outlets to ensure excellent guest experience.
• Handle guests’ queries and complaints effectively.
• Work with the team to meet departmental targets.

Skills

Exceptional customer service

Excellent communication

Coaching skills

Problem solving

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Freeand healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking (depending on availability)
• Discounted Taxi when public transports are not available
• Modern and inclusive Team Member’s areas

A Food and Beverage team leader is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

You will join the Food & Beverage team, in Conference and Banqueting.

You enjoy supervising and delivering operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Are you an ambitious Food & Beverage professional ready for your first leadership position? Do you have a passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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