Food and Beverage Supervisor

Holiday Inn London - Kensington High Street; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent hotel in London seeks a restaurant supervisor to oversee daily operations and staff. The role requires strong management skills and a commitment to excellent customer service. Candidates should have prior experience in restaurant operations and be able to handle customer feedback effectively. This full-time position demands consistent availability and offers a flexible schedule.

Qualifications

• Experience in restaurant operations.
• Ability to manage staff effectively.
• Strong communication skills.

Responsibilities

• Oversee restaurant staff and operations.
• Manage customer relations and feedback.
• Ensure hygiene and food safety standards.

Skills

Restaurant management

Customer service

Team leadership

Job description

Job overview. . To provide a consistent professional approach to all customers through the highest standards of product and service. To actively contribute to meeting and exceeding sales targets and profit margins.. Main responsibility as customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant's operational costs.. To be successful as a restaurant supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. A restaurant supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.. This is a full-time position that requires your consistent, year-round availability. Please apply only if you can commit to a full-time schedule on an ongoing basis. Applications with part-time availability will not be considered.. We are specifically seeking candidates with experience in one or more of the following areas: breakfast service, restaurant operations, bar management, café service, event coordination, and conference support.. . Duties and responsibilities. . Costs and efficiency:. . To minimise wastage at all opportunities. Time and manpower are appropriately allocated to planned work routines optimising efficiency and productivity. To actively promote an energy efficient culture throughout the department. All departmental resources are monitored and controlled in line with departmental objectives. . Customer relations:. . To liaise positively with the guest ensuring all their needs and requirements are met. To ensure product knowledge on Hotel products and services is up-to-date at all times. To respond in a pro-active manner to guest feedback for positive and negative comments. To feedback to the sales teams in a constructive manner for service improvements. To ensure personal and Team presentation is of the highest standards at all times to project a professional image to customers. To support the Manager with a system of Quality Standards to ensure the Team is providing a consistent approach to customer service within the department. . Operational requirements. . Restaurant Supervisor Responsibilities:. . Screening, interviewing, hiring, and training restaurant staff.. Managing restaurant staff's work schedules.. Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.. Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.. Checking in on dining customers to enquire about food quality and service.. Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.. Monitoring the restaurant’s cash flow and settling outstanding bills.. Reviewing customer surveys to develop and implement ways to improve customer service.. Resolving customer complaints in a professional manner.. To prepare restaurant as required to the correct standard. To ensure all equipment is correctly installed and in good working order. To adhere to all Health and Safety Requirements as required by the Hotel. To be responsible to the prompt and efficient delivery of refreshments and meals as required by the customer. To ensure the cleanliness of the department is maintained through the allocation of the duties and cleaning rosters. To be responsible for the set-up, running and clearing of an event as required.. To serve at private dinner functions. To adhere to the requirements of the Data Protection Act at all times. Computerised and manual storage systems are maintained in line with the Hotel procedures. To adhere to all the requirements under the Food Hygiene and Liquor Regulations. To ensure all maintenance issues are reported according to the Hotel procedures. To undertake tasks in other departments when required. . Team Requirements. . To allocate tasks within the shift to ensure all operational requirements are met. To maintain regular and effective communication within the Team by attending daily briefing sessions and departmental meetings as required. To identify training needs throughout the department communicating with the Manager to meet the training need. To provide coaching and on-the-job training as identified, especially for new employees. To create an environment which promotes employee morale and encourages the Team to have high levels of productivity. To ensure all Hotel personnel policies and procedures, and employment law are observed at all times. . Performance Indicators. . Customer Feedback. Complaints and Compliments. Completion of tasks on shift. Team feedback. 1:1 with Manager. . We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels:

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Flexible

About Holiday Inn London - Kensington High Street :

Holiday Inn London - Kensington High Street offers stylish rooms, event spaces, a private garden, and a full-service Health Club & Spa, all steps from top London attractions—ideal for business or leisure.