Food and Beverage Supervisor

Warner Hotels; Lidstone; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Gym access

Pension scheme

28 days leave

Cycle to work

Staff discount

Life assurance

Employee assistance

Job summary

Warner Hotels at Heythrop Park is seeking a Food & Beverage Supervisor to lead service shifts, coach teams, and uphold the high standards our guests expect across restaurants and bars. You'll be the on-shift face of hospitality, ensuring guest satisfaction and supporting managers with reporting and compliance.

You will drive guest experiences, handle queries, and assist with health & safety, upselling, and team development, contributing to memorable dining moments at this estate

Qualifications

• Experience in food and beverage or hospitality operations.
• Knowledge of food safety and hygiene standards; Level 3 certificate desirable.
• Excellent communication and problem-solving abilities.
• Strong leadership and team motivation skills.

Responsibilities

• Act as on-shift leader across the department.
• Coordinate with managers to resolve issues promptly and maintain standards.
• Support and coach teams to deliver outstanding guest service.
• Monitor cash handling, upselling opportunities, and cost control.

Skills

Restaurant operations

Food safety

Communication

Leadership

Job description

Warner Hotels are recruiting for a Food & Beverage Supervisor. This key role within our Food & Beverage team is responsible for leading service shifts, ensuring exceptional guest experiences, and supporting the smooth operation of our restaurants and bars. As a Food & Beverage Supervisor at Warner Hotels, you'll be the face of hospitality during your shift, leading from the front to deliver outstanding service. You'll support, coach, and motivate your team, maintain high operational standards, and ensure every guest enjoys the warm welcome and memorable dining experience that Warner Hotels is known for. Working closely with managers and team leaders, you'll help drive service excellence while creating unforgettable moments for our guests., Operational Oversight

Operational Oversight

• Act as the on shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
• Provide on shift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.

Guest Service & Experience

• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.

Health, Safety & Compliance

• Ensure adherence to H&S regulations, hygiene standards, and company policies.
• Act as the person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and accelerate as needed.

Financial & Commercial Awareness

• Monitor upselling opportunities across F&B and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.

Communication & Reporting

• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.
• Liaise with organisers and internal teams to ensure requirements are met.

Problem Solving & Crisis Management

• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.

Qualifications

• Previous experience in food and beverage or hospitality operations.
• Knowledge of food safety and hygiene standards - Level 3 food safety certificate would be desirable
• Excellent communication and problem-solving abilities
• Strong leadership skills with the ability to motivate and guide a team.

Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in‑house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards